# cycliq-us

> Public Help Center articles for cycliq-us.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Fly6 Pro User Manual](https://support.cycliq.com/en-US/fly6-pro-user-manual-1079311.md): Inside this user manual you’ll find out everything you need to know about your Fly6 Pro.
- [Setting up your Fly6 Pro](https://support.cycliq.com/en-US/setting-up-your-fly6-pro-1079312.md): Please follow these steps before your first ride with your Fly6 Pro.
- [Getting to know the OLED screen on your Fly6 Pro](https://support.cycliq.com/en-US/getting-to-know-the-oled-screen-on-your-fly6-pro-1079313.md): The OLED screen on the side of the Fly6 Pro allows you to control many features and functions with ease.
- [Mounting your Fly6 Pro](https://support.cycliq.com/en-US/mounting-your-fly6-pro-1079314.md): Ensure your Fly6 Pro is securely mounted by following these key steps.
- [Reviewing your Fly6 Pro footage](https://support.cycliq.com/en-US/reviewing-your-fly6-pro-footage-1079315.md): Easily review your Fly6 Pro recordings after a ride on either desktop or mobile.
- [Fly6 Pro Video Tutorials](https://support.cycliq.com/en-US/fly6-pro-video-tutorials-1092341.md): Learn how to use your new Fly6 Pro
- [Introducing The Fly6 Pro](https://support.cycliq.com/en-US/introducing-the-fly6-pro-2539254.md): Learn how to use your new Fly6 Pro
- [How To: Operate Your Fly6 Pro](https://support.cycliq.com/en-US/how-to-operate-your-fly6-pro-2539231.md): Learn how to use your new Fly6 Pro
- [How To: Mount Your Fly6 Pro](https://support.cycliq.com/en-US/how-to-mount-your-fly6-pro-2539232.md): Learn how to use your new Fly6 Pro
- [How To: Attach Fly6 Pro Lens Protectors](https://support.cycliq.com/en-US/how-to-attach-fly6-pro-lens-protectors-2539233.md): Learn how to use your new Fly6 Pro
- [How To: Connect Your Fly6 Pro To CycliqPlus](https://support.cycliq.com/en-US/how-to-connect-your-fly6-pro-to-cycliqplus-2539234.md): Learn how to use your new Fly6 Pro
- [How To: WiFi Transfer With The Fly6 Pro](https://support.cycliq.com/en-US/how-to-wifi-transfer-with-the-fly6-pro-2539235.md): Learn how to use your new Fly6 Pro
- [Master reset](https://support.cycliq.com/en-US/master-reset-1079316.md): If a master reset is required, the reset button is located under the port cover as illustrated.
- [Fly6 Pro WiFi Transfer with CycliqPlus](https://support.cycliq.com/en-US/fly6-pro-wifi-transfer-with-cycliqplus-1079317.md): Easily transfer and manage your Fly6 Pro footage using the CycliqPlus mobile app via WiFi.
- [How to register your Fly6 Pro](https://support.cycliq.com/en-US/how-to-register-your-fly6-pro-1079318.md): Register your Fly6 Pro to receive faster warranty support and product updates.
- [How to update your Fly6 Pro firmware](https://support.cycliq.com/en-US/how-to-update-your-fly6-pro-firmware-1079324.md): Your Fly6 Pro should be kept up-to-date in order to take advantage of improvements and fixes.
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079325.md): A bench test is used to check your Fly6 Pro battery life.
- [How to format your microSD card](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-1079326.md): The Fly6 Pro requires microSD cards to be formatted to exFAT to correctly function.
- [How to connect your Fly6 Pro with USB OTG Readers](https://support.cycliq.com/en-US/how-to-connect-your-fly6-pro-with-usb-otg-readers-1079327.md): Cycliq now offers you the ability to easily access your video and image files on your smartphone using our On-The-Go microSD Card Readers.
- [Applying the Fly6 Pro Lens Protector](https://support.cycliq.com/en-US/applying-the-fly6-pro-lens-protector-1079328.md): How to apply Lens Protectors to your Fly6 Pro
- [microSD Card Compatibility](https://support.cycliq.com/en-US/microsd-card-compatibility-1079330.md): The Fly6 Pro supports exFAT formatted microSD cards up to 256GB.
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079331.md): If your Fly6 Pro is having power issues, such as not powering on or holding charge, follow these suggestions.
- [Connectivity Issues](https://support.cycliq.com/en-US/connectivity-issues-1079332.md): We have made the process of connecting your Fly6 Pro to your smartphone as seamless as possible.
- [Footage Issues](https://support.cycliq.com/en-US/footage-issues-1079333.md): The Fly6 Pro has various different video resolutions you can choose from.
- [Battery Issues](https://support.cycliq.com/en-US/battery-issues-1079334.md): If for any reason your Fly6 Pro does not last for the expected runtime, please try the following.
- [Recording Issues](https://support.cycliq.com/en-US/recording-issues-1079335.md): If your Fly6 Pro is not recording, please ensure that you are using an appropriate SD card.
- [Rear Housing Removal](https://support.cycliq.com/en-US/rear-housing-removal-2549920.md): So your Fly6 Pro has been working extra hard on your bike and something has gone awry. We've sent you a Replacement Rear Housing, and you're ready to install it. Today we'll cover removing the Rear Housing from your Fly6 Pro and everything you need t
- [Door Assembly Removal](https://support.cycliq.com/en-US/door-assembly-removal-3725664.md): So your Fly6 Pro side door has proven faulty. We've sent you a Replacement Door Assembly, and you're ready to install it. Today we'll cover removing the old side door from your Fly6 Pro and everything you need to perform the work, things you need to
- [Fly12 Sport User Manual](https://support.cycliq.com/en-US/fly12-sport-user-manual-1079339.md): Inside this user manual you’ll find out everything you need to know about your Fly12 Sport .
- [Setting up your Fly12 Sport](https://support.cycliq.com/en-US/setting-up-your-fly12-sport-1079338.md): Please follow these steps before your first ride with your Fly12 Sport.
- [Mounting your Fly12 Sport](https://support.cycliq.com/en-US/mounting-your-fly12-sport-1079340.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use.
- [Reviewing your Fly12 Sport footage](https://support.cycliq.com/en-US/reviewing-your-fly12-sport-footage-1079341.md): Once you have finished your ride, you can review your footage.
- [Fly12 Sport Video Tutorials](https://support.cycliq.com/en-US/fly12-sport-video-tutorials-1092148.md): Learn how to use your new Fly12 Sport
- [How To: Operate Your Fly12 Sport](https://support.cycliq.com/en-US/how-to-operate-your-fly12-sport-2540204.md): Learn how to use your new Fly12 Sport
- [How To: Tether Your Fly12 Sport](https://support.cycliq.com/en-US/how-to-tether-your-fly12-sport-2540205.md): Learn how to use your new Fly12 Sport
- [How To: Charge Your Fly12 Sport](https://support.cycliq.com/en-US/how-to-charge-your-fly12-sport-2540206.md): Learn how to use your new Fly12 Sport
- [How To: Mount Your Fly12 Sport](https://support.cycliq.com/en-US/how-to-mount-your-fly12-sport-2540292.md): Learn how to use your new Fly12 Sport
- [How To: Attach Fly12 Sport Lens Protectors](https://support.cycliq.com/en-US/how-to-attach-fly12-sport-lens-protectors-2540297.md): Learn how to use your new Fly12 Sport
- [How To: Review Your Footage On A Desktop](https://support.cycliq.com/en-US/how-to-review-your-footage-on-a-desktop-2540299.md): Learn how to use your new Fly12 Sport
- [How To: Format Your MicroSD Card On Mobile](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-on-mobile-2540301.md): Learn how to use your new Fly12 Sport
- [How To: Format Your MicroSD Card On Desktop](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-on-desktop-2540304.md): Learn how to use your new Fly12 Sport
- [How To: Perform A Master Reset On Your Fly12 Sport](https://support.cycliq.com/en-US/how-to-perform-a-master-reset-on-your-fly12-sport-2540306.md): Learn how to use your new Fly12 Sport
- [How to master reset your Fly12 Sport](https://support.cycliq.com/en-US/how-to-master-reset-your-fly12-sport-1079342.md): If a master reset is required, the reset button is located under the port cover as illustrated.
- [How to register your Fly12 Sport](https://support.cycliq.com/en-US/how-to-register-your-fly12-sport-1079343.md): Register your Fly12 Sport to receive faster support and product updates.
- [How to update your Fly12 Sport firmware](https://support.cycliq.com/en-US/how-to-update-your-fly12-sport-firmware-1079348.md): Your Fly12 Sport should be kept up-to-date in order to take advantage of improvements and fixes.
- [How to format your microSD card](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-1079349.md): Cycliq devices require microSD cards to be formatted to FAT32 to correctly function.
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079350.md): A bench test is used to check your Fly12 Sport battery life.
- [How to factory reset your Fly12 Sport](https://support.cycliq.com/en-US/how-to-factory-reset-your-fly12-sport-1079351.md): A factory reset will restore all Fly12 Sport settings to default factory settings.
- [Fly12 Sport Door Replacement](https://support.cycliq.com/en-US/fly12-sport-door-replacement-6280632.md): In this article we'll go over removing the faulty door, and replacing it with a fresh one. Open the door on your Fly12 Sport as you would when removing the memory card. Be sure to pull it back, like so in the photo. Using your screwdriver, undo the s
- [microSD Card Compatibility](https://support.cycliq.com/en-US/microsd-card-compatibility-1079353.md): The Fly12 Sport supports FAT32 formatted microSD cards up to 256GB.
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079354.md): If your Fly12 Sport is having power issues, such as not powering on or holding charge, follow these suggestions.
- [Connectivity Issues](https://support.cycliq.com/en-US/connectivity-issues-1079355.md): We have made the process of connecting your Fly12 Sport to your smartphone as seamless as possible.
- [Recording Issues](https://support.cycliq.com/en-US/recording-issues-1079356.md): If your Fly12 Sport is not recording, please ensure that you are using an appropriate SD card.
- [Battery Issues](https://support.cycliq.com/en-US/battery-issues-1079357.md): If for any reason your Fly12 Sport is not lasting for the expected runtime, please try the following.
- [Footage Issues](https://support.cycliq.com/en-US/footage-issues-1079358.md): The Fly12 Sport has different video resolutions you can choose from.
- [Fly6 Generation 3 User Manual](https://support.cycliq.com/en-US/fly6-generation-3-user-manual-1079364.md): Inside this user manual you’ll find out everything you need to know about your Fly6 Gen3 .
- [Setting up your Fly6 Generation 3](https://support.cycliq.com/en-US/setting-up-your-fly6-generation-3-1079365.md): Please follow these teps before your first ride.
- [Mounting your Fly6 Generation 3](https://support.cycliq.com/en-US/mounting-your-fly6-generation-3-1079366.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use.
- [Start up and first ride](https://support.cycliq.com/en-US/start-up-and-first-ride-1079367.md): Press and hold the power button for approximately 3-4 seconds until the rotating LED bezel illuminates and the power on chime is heard – then release.
- [Reviewing your Fly6 Generation 3 Footage](https://support.cycliq.com/en-US/reviewing-your-fly6-generation-3-footage-1079368.md): This can be done via desktop computer or through your mobile device.
- [Fly6 Gen3 Video Tutorials](https://support.cycliq.com/en-US/fly6-gen3-video-tutorials-1092362.md): Learn how to use your new Fly6 Gen 3
- [How to register your Fly6 Generation 3](https://support.cycliq.com/en-US/how-to-register-your-fly6-generation-3-1079371.md): Register your Fly6 Generation 3 to receive faster warranty support and product updates.
- [How to reset the Fly6 Generation 3 with deep sleep mode](https://support.cycliq.com/en-US/how-to-reset-the-fly6-generation-3-with-deep-sleep-mode-1079372.md): This deep sleep mode action is only recommended if you are unable to turn the device on and have exhausted all other methods explained in Power Issues.
- [How to format your microSD card](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-1079373.md): Cycliq devices require microSD cards to be formatted to FAT32 to correctly function.
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079374.md): A bench test for your Fly6 Generation 3 device is to check the life of the battery.
- [How to update your Fly6 Generation 3 firmware](https://support.cycliq.com/en-US/how-to-update-your-fly6-generation-3-firmware-1079377.md): Your Fly6 GEN 3 should be kept up-to-date in order to take advantage of improvements and fixes.
- [How to use the bike alarm](https://support.cycliq.com/en-US/how-to-use-the-bike-alarm-1079378.md): If the device is moved while the alarm function is active, the alarm will trigger and your device will start recording.
- [How to perform a master reset on a Fly6 Generation 3](https://support.cycliq.com/en-US/how-to-perform-a-master-reset-on-a-fly6-generation-3-1079379.md): This master reset is only recommended if you are unable to turn the device off.
- [microSD Card Compatibility](https://support.cycliq.com/en-US/microsd-card-compatibility-1079508.md): The Fly6 GEN 3 supports FAT32 formatted microSD cards up to 128GB.
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079512.md): If your Fly6 Generation 3 is having power issues, such as not powering on or holding charge follow these suggestions.
- [Connectivity Issues](https://support.cycliq.com/en-US/connectivity-issues-1079514.md): We have made the process of connecting your iPhone or Android handset to your Fly6 Generation 3 as seamless as possible.
- [Recording Issues](https://support.cycliq.com/en-US/recording-issues-1079515.md): If your Fly6 Generation 3 is not recording, please ensure that you are using an appropriate SD card.
- [Battery Issues](https://support.cycliq.com/en-US/battery-issues-1079516.md): For expected runtimes depending on your settings please see below.
- [Footage Issues](https://support.cycliq.com/en-US/footage-issues-1079517.md): Our Fly devices have different video resolutions you can choose from.
- [CycliqPlus Smartphone System Requirements](https://support.cycliq.com/en-US/cycliqplus-smartphone-system-requirements-1079519.md): Here’s what you’ll need to run CycliqPlus on your Android® or Apple® smartphone. Supported Operating Systems. For the best performance, be sure to use the latest Operating System for your smartphone.
- [Smartphone Connectivity Issues](https://support.cycliq.com/en-US/smartphone-connectivity-issues-1079534.md): The following Fly devices are supported by the CycliqPlus mobile app:. The following legacy Fly devices are not supported by the CycliqPlus mobile app:. See the support resources available for legacy Fly devices. Note: A corrupted SD card could also
- [Why can’t I connect my device to the app?](https://support.cycliq.com/en-US/why-can%E2%80%99t-i-connect-my-device-to-the-app-1079554.md): Please check our suggestions below. Re-installing the app also helps to ensure you have the latest app version. Mobile app connectivity is only for newer Fly CE models and does not support the Fly6 (Original), Fly6, Fly[v]. Note: The Fly6 GEN 3 must
- [CycliqPlus Desktop - Minimum System Requirements](https://support.cycliq.com/en-US/cycliqplus-desktop---minimum-system-requirements-1079518.md): Here’s what you’ll need to run CycliqPlus on your Mac® or Windows® computer.
- [Desktop Connectivity Issues](https://support.cycliq.com/en-US/desktop-connectivity-issues-1079540.md): CycliqPlus for Desktop supports the following Fly devices:. The following legacy Fly devices are not supported by the CycliqPlus for Desktop application:. See the support resources available for legacy Fly devices. If your Fly device connected to you
- [Devices in CycliqPlus](https://support.cycliq.com/en-US/devices-in-cycliqplus-6250805.md): In the CycliqPlus app we’ve redesigned the way you interact with your Cycliq devices. The Devices screen shows all your Cycliq devices that have been plugged in to your computer. Select a device to manage footage, settings, and device information. Se
- [Video Player](https://support.cycliq.com/en-US/video-player-6275193.md): The video player opens when you click Play on any clip (from Device Footage, Saved Videos, or Reviewing Incidents). It’s where you preview, scrub, screenshot, and act on a single recording. The centre of the bottom toolbar contains playback and navig
- [Metrics Overlay](https://support.cycliq.com/en-US/metrics-overlay-1422143.md): The new CycliqPlus app makes overlaying your activity metrics easy and straight forward!. You can do this in a couple different ways:. You can also drag and drop your video from Finder, Windows Explorer or elsewhere, into the CycliqPlus window once y
- [Safety Tramlines](https://support.cycliq.com/en-US/safety-tramlines-1079520.md): The CycliqPlus app makes overlaying tramlines straight forward and easy.
- [Video Editor](https://support.cycliq.com/en-US/video-editor-1422142.md): In the CycliqPlus app we’ve made the video editor more robust and easier to use. Our goal is for you to share the footage that’s important to you whether it’s showing off your efforts with activity overlay, or highlighting a close pass with tramlines
- [Installing CycliqPlus Edge](https://support.cycliq.com/en-US/installing-cycliqplus-edge-2358925.md): Garmin changed the way data fields start. For the best CycliqPlus Edge experience, tap your ride profile as soon as your Garmin turns on so your cameras connect quickly.
- [Using CycliqPlus Edge](https://support.cycliq.com/en-US/using-cycliqplus-edge-2358927.md): Garmin changed the way data fields start. For the best CycliqPlus Edge experience, tap your ride profile as soon as your Garmin turns on so your cameras connect quickly.
- [Configuring Auto Start Up](https://support.cycliq.com/en-US/configuring-auto-start-up-2358930.md): Garmin changed the way data fields start. For the best CycliqPlus Edge experience, tap your ride profile as soon as your Garmin turns on so your cameras connect quickly.
- [CycliqPlus Edge Device Requirements](https://support.cycliq.com/en-US/cycliqplus-edge-device-requirements-2358937.md): CycliqPlus Edge has been built to support Cycliq's current product lines, as well as all Garmin Edge devices with touchscreens and capable of supporting our bluetooth devices. We're are constantly working to expand our integrations and compatibility,
- [Configure Start Up Modes](https://support.cycliq.com/en-US/configure-start-up-modes-3725661.md): Garmin have changed the way data fields start! In order to have the best CycliqPlus Edge experience, try to tap on your ride profile as soon as your Garmin turns on to ensure that your devices connect efficiently.
- [Installing CycliqPlus Karoo](https://support.cycliq.com/en-US/installing-cycliqplus-karoo-6775745.md): CycliqPlus Karoo is installed by sideloading it onto your Karoo with the Hammerhead Companion app. You’ll need your Karoo powered on, close by, and connected to Wi-Fi, with the Companion app already paired to it. Once installed, CycliqPlus Karoo appe
- [Configure Alerts](https://support.cycliq.com/en-US/configure-alerts-6855427.md): CycliqPlus Karoo can play audio alerts through your Karoo while you ride, so you’re told about your Fly devices without having to look down. You choose which events alert you, the tone, and how strong the alert is. To set them up, open CycliqPlus Kar
- [Using CycliqPlus Karoo](https://support.cycliq.com/en-US/using-cycliqplus-karoo-6855428.md): Once set up, just turn on your Karoo and start riding. The CycliqPlus Karoo page shows each connected device with its battery and current light mode (e.g. Organic, Pulse Low), and gives you camera controls along the bottom. On both devices at once:.
- [CycliqPlus Karoo Device Requirements](https://support.cycliq.com/en-US/cycliqplus-karoo-device-requirements-6855429.md): CycliqPlus Karoo is a Hammerhead Karoo extension that lets your Karoo monitor and control Cycliq's current Fly devices over Bluetooth. It supports Cycliq's current product line and the Hammerhead Karoo hardware capable of running our extension and co
- [Configuring Auto Start Up](https://support.cycliq.com/en-US/configuring-auto-start-up-6855431.md): Auto-start lets your Karoo wake and connect to your Fly devices when the Karoo turns on. For this to work, your Fly must advertise over Bluetooth even when it’s powered off — this is its BLE Always On (or Always Visible) setting. If your Fly device i
- [Configuring SRAM AXS button actions](https://support.cycliq.com/en-US/configuring-sram-axs-button-actions-6876837.md): You can map CycliqPlus Karoo actions to your SRAM AXS buttons — such as Blips or the buttons on your shifters — so you can control your Fly devices without taking your hands off the bars. Cycle light modes, start or stop recording, trigger an inciden
- [Are tax and duty fees included?](https://support.cycliq.com/en-US/are-tax-and-duty-fees-included-1225059.md): All shipping and customs fees are covered by Cycliq. The final order total displayed at Checkout is the final landed price and includes all customs duties, VAT/GST and taxes. If you have any trouble receiving your package, our Support team is more th
- [Do you accept bulk purchases?](https://support.cycliq.com/en-US/do-you-accept-bulk-purchases-1225061.md): Absolutely! Please feel free to reach out to our sales team. You can send your interest here via our Contact page.
- [Is there a warranty?](https://support.cycliq.com/en-US/is-there-a-warranty-1225065.md): Cycliq products come with a one (1) year warranty from the date of purchase. All products and accessories are guaranteed against manufacturing defects during this period. If you consider that the Cycliq product you have purchased is not of acceptable
- [Do you have a returns policy?](https://support.cycliq.com/en-US/do-you-have-a-returns-policy-1225068.md): We want our customers to find great value in Cycliq products and will do everything in our power to ensure you have a Cycliq product that operates as advertised. The return policy outlined here only effectuates products purchased directly from us; if
- [Do you have a service centre for repairs?](https://support.cycliq.com/en-US/do-you-have-a-service-centre-for-repairs-1225069.md): Products that are deemed to be faulty during the warranty period will be replaced with a reconditioned, refurbished or new product/s back to you in the quickest time possible. Cycliq does not repair any products that it deems to be faulty.
- [I accidentally damaged my device. Can I purchase replacement parts?](https://support.cycliq.com/en-US/i-accidentally-damaged-my-device-can-i-purchase-replacement-parts-1225070.md): Cycliq has manufactured robust products that can withstand some falls. With that said, cycling by its nature can sometimes be dangerous and whilst we believe that durability is one of the key features on all our products, sometimes things happen and
- [How long is the battery life?](https://support.cycliq.com/en-US/how-long-is-the-battery-life-1225073.md): Depending on how you use your device, the battery runtime can vary. The obvious factor here is light intensity. If you wish to use your device for a certain period, please adjust your light intensity to ensure it will last as long as your pedal power
- [Why is my device turning off?](https://support.cycliq.com/en-US/why-is-my-device-turning-off-1225081.md): Aside from the obvious low battery power, there are two features that will trigger your device to turn off, Idle Mode and Incident Protection Mode. If neither is the reason why your unit is turning off, it is likely due to the card you are using. For
- [My device is not taking charge, what should I do?](https://support.cycliq.com/en-US/my-device-is-not-taking-charge-what-should-i-do-1225087.md): We trust that you are using a wall charger with an output of 5 volts and 1-2 amps (up to 10w), used the supplied USB cable and it works on other devices, not just your unit. If this is so, it could be due to your card, which may have affected your de
- [My device is not turning on, what should I do?](https://support.cycliq.com/en-US/my-device-is-not-turning-on-what-should-i-do-1225091.md): We trust that you have already given your unit a full charge and the charge light was on indicating it was taking charge the whole time. If you have not, please check this link on what to do when your Fly device is not taking charge. If the unit has
- [Where can I send my unit for warranty?](https://support.cycliq.com/en-US/where-can-i-send-my-unit-for-warranty-1225096.md): That’s too bad to hear that you need to warranty your unit. You can click here for more information about our Warranty policy. If you wish to proceed with a warranty claim, please follow these steps!. If we need you to send the unit back to us for fu
- [Do you have a phone number I can call?](https://support.cycliq.com/en-US/do-you-have-a-phone-number-i-can-call-1225098.md): Our Support team is more than happy to help you with your questions or concerns. We love answering questions, solving problems, and helping you get the most out of your Fly devices. The Cycliq sales and support team is in the office Mon-Fri (Perth, W
- [What type of SD cards can we use?](https://support.cycliq.com/en-US/what-type-of-sd-cards-can-we-use-1655113.md): The Fly12 Sport and Fly6 Pro require V30 microSD cards to ensure they can write video to the card at the rate it is recorded. These specifications are typically indicated by symbols on the microSD and it's packaging. V30 Symbol In all cases we recomm
- [Fly12 CE User Manual](https://support.cycliq.com/en-US/fly12-ce-user-manual-1079614.md): Inside this user manual you’ll find out everything you need to know about your Fly12 CE.
- [Setting up your Fly12 CE](https://support.cycliq.com/en-US/setting-up-your-fly12-ce-1079615.md): Firstly, let’s check to see if you have all the goods. Your Fly12 CE should come with the following:. Text version:. Your Fly12 CE is unable to record without a compatible microSD card installed. Insert a compatible microSD card into the microSD card
- [Mounting your Fly12 CE](https://support.cycliq.com/en-US/mounting-your-fly12-ce-1079616.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use. The handlebar mount included with the Fly12 CE is designed to fit 31.8mm handlebars. For smaller sized handlebars, insert the 22.2mm rubber adaptor into the
- [Start up and first ride](https://support.cycliq.com/en-US/start-up-and-first-ride-1079617.md): To turn the Fly12 CE on and start recording, press and hold the power button for at least 2 seconds. Upon powering on, the Fly12 CE will play a power up sequence of beeps followed by up to 4 beeps to indicate battery level. The LED notification light
- [Reviewing your Fly12 CE footage](https://support.cycliq.com/en-US/reviewing-your-fly12-ce-footage-1079618.md): Once you have finished your ride, you will want to review your footage. This can be done via desktop computer or through your mobile device. Steps:. Note: we recommend using QuickTime or Windows Media Player to view your recorded footage. If you have
- [How to register your Fly12 CE](https://support.cycliq.com/en-US/how-to-register-your-fly12-ce-1079619.md): Register your Fly12 CE to receive faster warranty support and product updates. You can register your Cycliq Fly here on the Cycliq website, or via the CycliqPlus app for Android, iOS, PC and Mac. Note: We are currently resolving an issue where our re
- [How to format your microSD card](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-1079621.md): Cycliq devices require microSD cards to be formatted to FAT32 to correctly function. We recommend that you format your microSD card with the CycliqPlus mobile app as it is designed with this task in mind. That said, there are several ways you can for
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079622.md): A bench test is a test to ensure a device works as specified. A bench test for your Fly CE devices is to check the life of the battery. To perform a bench test:. Once fully charged, place the unit on a flat surface and switch it on.Take a note of the
- [How to perform a master reset on a Fly12 CE](https://support.cycliq.com/en-US/how-to-perform-a-master-reset-on-a-fly12-ce-1079624.md): Open your Fly12 CE USB/SD card cover. With the use of a fine object (eg paper clip or eject pin for smartphone SIM tray), press the reset button as illustrated below. You will know that this is done correctly as you will feel the reset button being d
- [How to use the bike alarm](https://support.cycliq.com/en-US/how-to-use-the-bike-alarm-1079625.md): The Fly12 CE bike alarm can be activated via the CycliqPlus mobile app. To activate the bike alarm, open the CycliqPlus mobile app and connect to your device then simply toggle the alarm button on the home screen. If your device moves, it will trigge
- [How to connect your Fly12 CE with USB On-The-Go](https://support.cycliq.com/en-US/how-to-connect-your-fly12-ce-with-usb-on-the-go-1079627.md): If you own a smartphone that supports USB On-The-Go (OTG), you will now be able to view your Fly12 CE videos by plugging in your microSD card – using an SD card reader. Note: You will require the latest firmware update to view your Fly CE bike camera
- [microSD Card Compatibility](https://support.cycliq.com/en-US/microsd-card-compatibility-1079608.md): The Fly12 CE supports FAT32 formatted microSD cards up to 32GB. Although higher capacity microSD cards may function it is important to note that use may also introduce stability issues. MicroSD cards used in Fly products must be able to write consist
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079609.md): If your Fly12 CE is having power issues, such as not powering on or holding charge follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 2 seconds. If for any reason your Fly12 CE will not turn on, tr
- [Connectivity Issues](https://support.cycliq.com/en-US/connectivity-issues-1079610.md): We have made the process of connecting your smartphone handset to your Fly12 CE as seamless as possible. Once you have downloaded the CycliqPlus mobile app, ensure Bluetooth is enabled on your smartphone and that the Fly device is switched on and wit
- [Recording issues](https://support.cycliq.com/en-US/recording-issues-1079611.md): Note: There is a known issue with formatting your SD card via USB on a MacBook. If you have formatted your SD card via USB on a MacBook and find that your device will not record, please try reformatting your SD either using an SD card adaptor or the
- [Battery issues](https://support.cycliq.com/en-US/battery-issues-1079612.md): For expected runtimes depending on your usage, please see below. If for any reason your Fly12 CE is not close to the expected runtime, please try the following:. How to perform a bench test. Once fully charged, place the unit on top of a flat surface
- [Footage Issues](https://support.cycliq.com/en-US/footage-issues-1079613.md): Our CE devices have different video resolutions you can choose from. For highest quality recording, select 1080p @ 60 FPS (frames/second). You can also switch on the Electronic Image Stabilisation (EIS) for greater stability. Note that enabling EIS w
- [Fly6 CE User Manual](https://support.cycliq.com/en-US/fly6-ce-user-manual-1079657.md): Inside this user manual you’ll find out everything you need to know about your Fly6 CE.
- [Setting up your Fly6 CE](https://support.cycliq.com/en-US/setting-up-your-fly6-ce-1079658.md): Firstly, let’s check to see if you have all the goods. Your Fly6 CE should come with the following:. Text version:. Your Fly6 CE is unable to record without a compatible microSD card installed. Insert a compatible microSD card into the microSD card s
- [Mounting your Fly6 CE](https://support.cycliq.com/en-US/mounting-your-fly6-ce-1079659.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use. On the back of the Fly6 CE are two rubber plugs covering the holes for the safety tether. Push a pin or end of a paper clip through the open holes to loosen
- [Start up and first ride](https://support.cycliq.com/en-US/start-up-and-first-ride-1079660.md): To turn the Fly6 CE on and start recording, press and hold the power button for at least 2 seconds. Upon powering on, the Fly6 CE will play a power up sequence of beeps followed by up to 4 beeps to indicate battery level. The round bezel around the c
- [Reviewing your Fly6 CE footage](https://support.cycliq.com/en-US/reviewing-your-fly6-ce-footage-1079661.md): Once you have finished your ride, you will want to review your footage. This can be done via desktop computer or through your mobile device. Steps:. Note: we recommend using QuickTime or Windows Media Player to view your recorded footage. If you have
- [How to register your Fly6 CE](https://support.cycliq.com/en-US/how-to-register-your-fly6-ce-1079662.md): Register your device to receive faster warranty support and product updates. Note: We are currently resolving an issue where our registration form doesn't prefill the fields. Please fill the fields manually for now!. Click here to go to our register
- [How to format your microSD card](https://support.cycliq.com/en-US/how-to-format-your-microsd-card-1079664.md): Cycliq devices require microSD cards to be formatted to FAT32 to correctly function. We recommend that you format your microSD card with the CycliqPlus mobile app as it is designed with this task in mind. That said, there are several ways you can for
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079665.md): A bench test is a test to ensure a device works as specified. A bench test for your Fly CE devices is to check the life of the battery. To perform a bench test:
- [How to use the bike alarm](https://support.cycliq.com/en-US/how-to-use-the-bike-alarm-1079666.md): The Fly6 CE bike alarm can be activated via the CycliqPlus mobile app. To activate the bike alarm, open the CycliqPlus mobile app and connect to your device then simply toggle the alarm button on the home screen. If your device moves, it will trigger
- [CE to ANT+Connection Guide for Fly6](https://support.cycliq.com/en-US/ce-to-ant+connection-guide-for-fly6-1079667.md): To start pairing your Cycliq device to the Garmin EDGE, turn ON the devices that you want to pair with the EDGE. Bring the device within 3 m (10 ft.) of the sensor. Note: Stay 10 m (33 ft.) away from other riders’ ANT‍+ sensors while pairing. Open yo
- [How to connect your Fly6 CE with USB On-The-Go](https://support.cycliq.com/en-US/how-to-connect-your-fly6-ce-with-usb-on-the-go-1079668.md): If you own a smartphone that supports USB On-The-Go (OTG), you will now be able to view your Fly6 CE videos by plugging in your microSD card – using an SD card reader. Note: You will require the latest firmware update to view your Fly CE bike camera
- [How to perform a master reset on a Fly6 CE](https://support.cycliq.com/en-US/how-to-perform-a-master-reset-on-a-fly6-ce-1079669.md): To perform a master reset press the reset button as illustrated:. Note: You will not hear any beeps to confirm a successful reset is done so be sure to press and hold the Q button for the required duration. Warning: Do not attempt a master reset when
- [microSD Card Compatibility](https://support.cycliq.com/en-US/microsd-card-compatibility-1079651.md): The Fly6 CE supports FAT32 formatted microSD cards up to 32GB. Although higher capacity microSD cards may function it is important to note that use may also introduce stability issues. MicroSD cards used in Fly products must be able to write consiste
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079652.md): If your Fly6 CE is having power issues, such as not powering on or holding charge follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 2 seconds. If for any reason your Fly6 CE will not turn on, plea
- [Connectivity Issues](https://support.cycliq.com/en-US/connectivity-issues-1079653.md): We have made the process of connecting your iPhone or Android handset to your Fly6 CE as seamless as possible. Once you have downloaded the CycliqPlus mobile app, ensure Bluetooth is enabled on your phone and that the Fly device is switched on and wi
- [Recording Issues](https://support.cycliq.com/en-US/recording-issues-1079654.md): If your Fly6 CE is not recording, please ensure that you are using an appropriate SD card as some SD cards are not able to cope with the read and write speeds required by HD recording. Also ensure the device has adequate charge in order to record. If
- [Battery Issues](https://support.cycliq.com/en-US/battery-issues-1079655.md): For expected runtimes depending on your settings please see below. If for any reason your Fly6 CE is not close to the expected runtime, please try the following:. If the results from the bench test are well below expected runtime and your firmware is
- [Footage Issues](https://support.cycliq.com/en-US/footage-issues-1079656.md): The Fly6 CE device has different video resolutions you can choose from. For highest quality recording, please select 1080p @ 60 FPS (frames/second). You can also switch on the Electronic Image Stabilisation (EIS) for greater footage stability. Note:
- [Fly12 Quick Start Guide](https://support.cycliq.com/en-US/fly12-quick-start-guide-1079635.md): Learn how to get the most out of your Fly12 Original. Want to know more? Go over the Fly12 User Manual
- [Fly12 User Manual](https://support.cycliq.com/en-US/fly12-user-manual-1079634.md): An in-depth user guide that explains how the Fly12 and its hardware components work. Excited to use your device? Let’s set up your Fly12 camera
- [Setting up your Fly12](https://support.cycliq.com/en-US/setting-up-your-fly12-1079633.md): Firstly, let’s check to see if you have all of the goods. Your Fly12 should come with the following:. Note: Standard Tripod Mount is for packaging purposes only. It is not intended for bike mounts. Your Fly12 comes with a 16GB SD card. Make sure it i
- [Mounting your Fly12](https://support.cycliq.com/en-US/mounting-your-fly12-1079636.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use. Ready for your first ride? Check out Using Your Fly12
- [Using your Fly12](https://support.cycliq.com/en-US/using-your-fly12-1079637.md): You can customise settings through the CycliqPlus mobile app or Computer (via config.txt file), including:. Ready to review the recordings? Check out how to review your footage
- [Reviewing your Fly12 footage](https://support.cycliq.com/en-US/reviewing-your-fly12-footage-1079639.md): Once you have finished your ride, you will want to review your footage. This can be done via desktop computer or through your mobile device. Note: We recommend using QuickTime or Windows Media Player.
- [Understanding beeps and lights on a Fly12](https://support.cycliq.com/en-US/understanding-beeps-and-lights-on-a-fly12-1079638.md): The Fly12 comes equipped with a variety of Visual and Audible alerts that will help you understand what your Fly device is doing. The chart below references Fly12 modes and the corresponding Visual and Audible alert.
- [How to format your SD card](https://support.cycliq.com/en-US/how-to-format-your-sd-card-1079643.md): There are several ways you can format your SD card, but we recommend using the supplied USB-A to USB-C cable and plugging it directly into your computer. Note: If it is not recognised, please use an SD card adapter and plug it into your computer. Not
- [How to mount and attach a tether to Fly12](https://support.cycliq.com/en-US/how-to-mount-and-attach-a-tether-to-fly12-1079644.md): See a demonstration video on how to attach the tether to your Fly12.
- [How to perform a master reset on a Fly12](https://support.cycliq.com/en-US/how-to-perform-a-master-reset-on-a-fly12-1079646.md): You will know that this is done correctly as you will feel the reset button being depressed. Warning: Do not perform a master reset when the unit is in the process of completing a firmware update, as this may damage your Fly12.
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079650.md): A bench test is a test to ensure a device works as specified. A bench test for your Fly12 checks the life of the battery. To perform a bench test:. When you are ready, place the unit on top of a flat surface and turn it on. Take note of what light se
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079628.md): If your Fly12 Original is having power issues, such as not powering on or holding a charge, follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 1 second. If, for any reason, your Fly12 will not turn
- [I can’t get my video onto my computer](https://support.cycliq.com/en-US/i-can%E2%80%99t-get-my-video-onto-my-computer-1079630.md): There are two ways to review your footage via computer:. Note: We recommend reviewing the footage using QuickTime (Mac) or Windows Media Player (Windows). If, for any reason, your device is not recognised, please try the following:. If you’re still u
- [My device is not recording properly](https://support.cycliq.com/en-US/my-device-is-not-recording-properly-1079631.md): For the device to record properly, it needs to have a supported SD card and a proper charge. If, for any reason, your Fly12 will not record properly, please try the following:. If you’re still unable to record on your Fly12, please submit a ticket wi
- [Battery life](https://support.cycliq.com/en-US/battery-life-1079632.md): Depending on your light and video settings, your Fly12 runtime will differ. Please check the expected runtime below. Note: Depending on the age of your unit, battery deterioration can be expected. Road conditions and scenery complexity (eg, a desert
- [Fly6\[v\] Quick Start Guide](https://support.cycliq.com/en-US/fly6%5Bv%5D-quick-start-guide-1079747.md): Learn how to get the most out of your Fly6[v]. Want to know more? Go over the Fly6[v] User Manual
- [Fly6\[v\] User Manual](https://support.cycliq.com/en-US/fly6%5Bv%5D-user-manual-1079738.md): Inside this user manual, you’ll find out everything you need to know about your Fly6[v]. Excited to use your device? Let’s set up your Fly6[v] camera
- [Setting up your Fly6\[v\]](https://support.cycliq.com/en-US/setting-up-your-fly6%5Bv%5D-1079737.md): Firstly, let’s check to see if you have all of the goods. Your Fly6[v] should come with the following:. Your Fly6[v] comes with an 8GB SD card. Make sure it is properly inserted, as it is unable to record without a microSD card installed. Insert a co
- [Mounting your Fly6\[v\]](https://support.cycliq.com/en-US/mounting-your-fly6%5Bv%5D-1079748.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use.
- [Using your Fly6\[v\]](https://support.cycliq.com/en-US/using-your-fly6%5Bv%5D-1079756.md): To turn on your camera, hold the power button for at least 1 second, and the camera will record automatically. You should see lights on the bezel rotating, indicating the unit is recording. You can adjust the light settings as needed. Ready to review
- [Reviewing your Fly6\[v\] footage](https://support.cycliq.com/en-US/reviewing-your-fly6%5Bv%5D-footage-1079768.md): Once you have finished your ride, you will want to review your footage. This can be done via desktop computer. Note: We recommend using VLC (for Mac) or Windows Media Player.
- [Understanding beeps on a Fly6\[v\]](https://support.cycliq.com/en-US/understanding-beeps-on-a-fly6%5Bv%5D-1079767.md): Upon powering up your Fly6[v], an audible battery status will sound, alerting you to the current battery level. This also occurs as you power down, so you know if you have enough battery for your next ride. See below for the audible notification guid
- [How to format your SD card](https://support.cycliq.com/en-US/how-to-format-your-sd-card-1079769.md): There are several ways you can format your SD card. To perform a quick format, please do the following steps. Note: In case the unit is not recognised by the computer, insert the microSD card to the SD card adapter (included in the box) and then inse
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079771.md): A bench test will allow you to see how your unit performs. To do this, please do the following:. When you are ready, place the unit on top of a flat surface and turn it on. Take note of what light settings you are using. You may turn the LED lights o
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079687.md): If your Fly6[v] is having power issues, such as not powering on or holding a charge, follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 1 second. If for any reason your Fly6[v] will not turn on, pl
- [I can’t connect to my smartphone](https://support.cycliq.com/en-US/i-can%E2%80%99t-connect-to-my-smartphone-1079688.md): The Fly6[v] does not have Bluetooth connectivity. If you wish to have this feature, please check out our latest Fly6 models.
- [I can’t get my video onto my computer](https://support.cycliq.com/en-US/i-can%E2%80%99t-get-my-video-onto-my-computer-1079689.md): There are two ways to review your footage via computer:. Note: We recommend reviewing the footage using VLC (Mac) or Windows Media Player (Windows). If, for any reason, your device is not recognised, please try the following:. If you’re still unable
- [My device is not recording properly](https://support.cycliq.com/en-US/my-device-is-not-recording-properly-1079690.md): For the device to record properly, it needs to have a supported SD card and a proper charge. If, for any reason, your Fly6[v] will not record properly, please try the following:. If you’re still unable to record on your Fly6[v], please submit a ticke
- [Battery life](https://support.cycliq.com/en-US/battery-life-1079691.md): Depending on your light and video settings, your Fly6[v] runtime will differ. Please check the expected runtime below. Note: Depending on the age of your unit, battery deterioration can be expected. Colder temperatures also affect battery runtime. If
- [Issues with my footage](https://support.cycliq.com/en-US/issues-with-my-footage-1079692.md): Fly6[v] has a video resolution of 720p @ 30 FPS. If you think the quality of your footage is poor, please check the lens for any dirt. When cleaning, we recommend you use a very wet non-abrasive cloth, like a sunglasses cleaner, a microfiber cloth, e
- [Fly6 Quick Start Guide](https://support.cycliq.com/en-US/fly6-quick-start-guide-1079677.md): Learn how to get the most out of your Fly6 (non-CE). Want to know more? Go over the Fly6 User Manual
- [Fly6 User Manual](https://support.cycliq.com/en-US/fly6-user-manual-1079678.md): Inside this user manual, you’ll find everything you need to know about your Fly6 (non-CE). Excited to use your device? Let’s set up your Fly6 camera
- [Setting up your Fly6](https://support.cycliq.com/en-US/setting-up-your-fly6-1079676.md): Firstly, let’s check to see if you have all of the goods. Your Fly6 should come with the following:. Your Fly6 comes with an 8GB SD card. Make sure it is properly inserted, as it is unable to record without a microSD card installed. Insert a compatib
- [Mounting your Fly6](https://support.cycliq.com/en-US/mounting-your-fly6-1079679.md): Ready for your first ride? Check out Using Your Fly6
- [Using your Fly6](https://support.cycliq.com/en-US/using-your-fly6-1079680.md): To turn on your camera, hold the power button for at least 1 second. The camera will record automatically. You should see lights on the bezel rotating, indicating the unit is recording. You can adjust the light settings as needed. Ready to review the
- [Reviewing your Fly6 footage](https://support.cycliq.com/en-US/reviewing-your-fly6-footage-1079682.md): Once you have finished your ride, you will want to review your footage. This can be done via a desktop computer. Note: We recommend using VLC (for Mac) or Windows Media Player.
- [Understanding beeps on a Fly6](https://support.cycliq.com/en-US/understanding-beeps-on-a-fly6-1079681.md): Upon powering up your Fly6, an audible battery status will sound, alerting you to the current battery level. This also occurs as you power down, so you know if you have enough battery for your next ride. See below for audible meanings:. Note: Should
- [How to format your SD card](https://support.cycliq.com/en-US/how-to-format-your-sd-card-1079684.md): There are several ways you can format your SD card. To perform a quick format, please do the following steps. Note: In case the unit is not recognised by the computer, insert the microSD card to the SD card adapter (included in the box) and then inse
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079686.md): A bench test will allow you to see how your unit performs. To do this, please do the following:. When you are ready, place the unit on top of a flat surface and turn it on. Take note of what light settings you are using. You may turn the LED lights o
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079670.md): If your Fly6 (non-CE) is having power issues, such as not powering on or holding a charge, follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 1 second. If, for any reason, your Fly6 will not turn o
- [I can’t connect to my smartphone](https://support.cycliq.com/en-US/i-can%E2%80%99t-connect-to-my-smartphone-1079671.md): The Fly6 (non-CE) does not have Bluetooth connectivity. If you wish to have this feature, please check out our latest Fly6 models.
- [I can’t get my video onto my computer](https://support.cycliq.com/en-US/i-can%E2%80%99t-get-my-video-onto-my-computer-1079672.md): There are two ways to review your footage via computer:. Note: We recommend reviewing the footage using VLC (Mac) or Windows Media Player (Windows). If, for any reason, your device is not recognised, please try the following:. If you’re still unable
- [My device is not recording properly](https://support.cycliq.com/en-US/my-device-is-not-recording-properly-1079673.md): For the device to record properly, it needs to have a supported SD card and a proper charge. If, for any reason, your Fly6 will not record properly, please try the following:. If you’re still unable to record on your Fly6, please submit a ticket with
- [Battery life](https://support.cycliq.com/en-US/battery-life-1079674.md): Depending on your light and video settings, your Fly6 runtime will differ. Please check the expected runtime below. Note: Depending on the age of your unit, battery deterioration can be expected. Colder temperatures also affect battery runtime. If, f
- [Issues with my footage](https://support.cycliq.com/en-US/issues-with-my-footage-1079675.md): Fly6 has a video resolution of 720p @ 30 FPS. If you think the quality of your footage is poor, please check the lens for any dirt. When cleaning, we recommend you use a very wet non-abrasive cloth, like a sunglasses cleaner, microfibre cloth, etc. T
- [Fly6 Original Quick Start Guide](https://support.cycliq.com/en-US/fly6-original-quick-start-guide-1079792.md): Learn how to get the most out of your Fly6 Original. Want to know more? Go over the Fly6 Original User Manual
- [Fly6 Original User Manual](https://support.cycliq.com/en-US/fly6-original-user-manual-1079793.md): Inside this user manual, you’ll find everything you need to know about your Fly6 Original. Excited to use your device? Let’s set up your Fly6 Original camera
- [Setting up your Fly6 Original](https://support.cycliq.com/en-US/setting-up-your-fly6-original-1079794.md): Firstly, let’s check to see if you have all of the goods. Your Fly6 Original should come with the following:. Your Fly6 Original comes with an 8GB SD card. Make sure it is properly inserted, as it is unable to record without a microSD card installed.
- [Mounting your Fly6 Original](https://support.cycliq.com/en-US/mounting-your-fly6-original-1079795.md): Please follow all the steps to ensure your camera doesn’t separate from your bike during use. Ready for your first ride? Check out Using Your Fly6 Original
- [Using your Fly6 Original](https://support.cycliq.com/en-US/using-your-fly6-original-1079796.md): To turn on your camera, hold the power button for at least 1 second. The camera will record automatically. You should see lights on the bezel rotating, indicating the unit is recording. You can adjust the light settings as needed. Ready to review the
- [Reviewing your Fly6 Original footage](https://support.cycliq.com/en-US/reviewing-your-fly6-original-footage-1079799.md): Once you have finished your ride, you will want to review your footage. This can be done via a desktop computer. Note: We recommend using VLC (for Mac) or Windows Media Player.
- [Understanding beeps on a Fly6 Original](https://support.cycliq.com/en-US/understanding-beeps-on-a-fly6-original-1079797.md): Upon powering up your Fly6, an audible battery status will sound, alerting you to the current battery level. This also occurs as you power down, so you know if you have enough battery for your next ride. See below for audible meanings:. Note: Should
- [How to format your SD card](https://support.cycliq.com/en-US/how-to-format-your-sd-card-1079800.md): You can easily format your SD card via a computer. Simply connect your device using the supplied USB cable and then follow the video instructions below. Note: In case the unit is not recognised by the computer, insert the microSD card to the SD card
- [How to perform a bench test](https://support.cycliq.com/en-US/how-to-perform-a-bench-test-1079802.md): A bench test allows you to see how your Fly6 Original performs. To do this, please do the following:. When you are ready, place the unit on top of a flat surface and turn it on. Take note of what light settings you are using. You may turn the LED lig
- [Power Issues](https://support.cycliq.com/en-US/power-issues-1079773.md): If your Fly6 Original is having power issues, such as not powering on or holding a charge, follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 1 second. If, for any reason, your Fly6 will not turn o
- [I can’t connect to my smartphone](https://support.cycliq.com/en-US/i-can%E2%80%99t-connect-to-my-smartphone-1079774.md): The Fly6 Original does not have Bluetooth connectivity. If you wish to have this feature, please check out our latest Fly6 models.
- [My device is not recording properly](https://support.cycliq.com/en-US/my-device-is-not-recording-properly-1079789.md): For the device to record properly, it needs to have a supported SD card and a proper charge. If, for any reason, your Fly6 Original will not record properly, please try the following:. If you’re still unable to record on your Fly6 Original, please su
- [Battery life](https://support.cycliq.com/en-US/battery-life-1079790.md): Depending on your light and video settings, your Fly6 Original runtime will differ. Please check the expected runtime below. Note: Depending on the age of your unit, battery deterioration can be expected. Colder temperatures also affect battery runti
- [Issues with my footage](https://support.cycliq.com/en-US/issues-with-my-footage-1079791.md): Fly6 has a video resolution of 720p @ 30 FPS. If you think the quality of your footage is poor, please check the lens for any dirt. When cleaning, we recommend using a wet non-abrasive cloth, like a sunglasses cleaner or a microfiber cloth, etc. To c
- [Fly6 Pro Quick Start Guide](https://support.cycliq.com/en-US/fly6-pro-quick-start-guide-2080607.md): Registering your new Fly6 Pro is important. You’ll receive notifications of new firmware updates, software, features, and user tips. Click this link to register your device or use the CycliqPlus mobile app. Follow these instructions to set up your Fl
- [Fly12 Sport Quick Start Guide](https://support.cycliq.com/en-US/fly12-sport-quick-start-guide-2081179.md): Registering your new Fly12 Sport is important. You’ll receive notifications of new firmware updates, software, features, and user tips. Click this link to register your device or use the CycliqPlus mobile app. Follow these instructions to set up your
- [Fly6 GEN 3 Quick Start Guide](https://support.cycliq.com/en-US/fly6-gen-3-quick-start-guide-2081348.md): Follow these instructions to set up your Fly6 and get riding in no time!
- [Fly12 CE Quick Start Guide](https://support.cycliq.com/en-US/fly12-ce-quick-start-guide-2081495.md): Follow these instructions to set up your Fly12 and get riding in no time!. Please ensure your safety tether is attached for every ride. View how to attach your safety tether. The Fly12 CE has 'Incident Protection' that automatically protects importan
- [Fly6 CE Quick Start Guide](https://support.cycliq.com/en-US/fly6-ce-quick-start-guide-2081497.md): Follow these instructions to set up your Fly6 and get riding in no time!