The Fly12 Sport supports FAT32 formatted microSD cards up to 256GB.

The Fly12 Sport supports&#x202F;FAT32 formatted microSD cards up to 256GB. Although higher capacity microSD cards may function it is important to note that use may also introduce stability issues.MicroSD cards used in all Cycliq Fly products and must be able to write consistently and withstand regular power cycling. Some consumer microSD cards do not always meet these criteria and require regular formatting to resolve data corruption issues.A class 10 microSD card is the minimum required speed class. However, to achieve optimum performance the microSD card in your Fly product should be specifically designed for use in dashcams (e.g. Sandisk Endurance, Kingston Endurance).MicroSD cards must be formatted as FAT32. Learn how to format your microSD card as FAT32 by visiting the&#xA0;<a href="https://cycliq.gorgias.help/en-US/1079349-49368ecc7a4641f9b03685bd6ce09569" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">How to format your microSD card</a> page.

microSD Card Compatibility

If your Fly12 Sport is having power issues, such as not powering on or holding charge, follow these suggestions.

If your Fly12 Sport is having power issues, such as not powering on or holding charge, follow these suggestions.<h2 id="my-fly12-sport-wont-turn-on">My Fly12 Sport won&#x2019;t turn on</h2>To turn on your Fly12 Sport, press and hold the power button for 3 seconds.&#xA0;If for any reason your Fly12 Sport will not turn on, try the following:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">Connect your Fly12 Sport to a wall charger and ensure it is fully charged; the charge port LED will illuminate green when fully charged.&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2"><a href="https://cycliq.gorgias.help/en-US/how-to-master-reset-your-fly12-sport-1079342" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset</a>, then try turning your Fly12 Sport on.</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">Remove your SD card, then try turning your Fly12 Sport on.&#xA0;</li></ul>Note: If the SD card is corrupted, the device may not turn on. By removing the SD card, the Fly12 Sport should turn on and beep to indicate that the SD card has been removed.&#xA0;If you&#x2019;re still unable to turn your device on, please use the button in the top right to contact our support team.<h2 id="my-fly12-sport-is-turning-off-unexpectedly">My Fly12 Sport is turning off unexpectedly</h2>There are a few reasons why your Fly12 Sport may turn itself off:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">If <a href="https://cycliq.gorgias.help/en-US/fly12-sport-user-manual-1079339" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Idle mode</a>&#xA0;is enabled, the Fly12 Sport will turn off after 15 minutes of being stationary. This can happen when stopped at cafes for example.</li></ul>To check if Idle mode is enabled, or to disable it, connect your Fly12 Sport to&#xA0;<a href="https://cycliq.com/software/" style=" text-decoration: none;">CycliqPlus</a> to check your settings.&#xA0;If Idle mode is not causing the Fly12 Sport to switch off unexpectedly, check that the device is fully charged then&#xA0;<a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-bench-test-1079350" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">perform a bench test</a>.&#xA0;If you&#x2019;re not getting the expected battery life,&#xA0;<a href="https://cycliq.gorgias.help/en-US/1079348-9c3b667aa0f44da1a519b4f04ebe47d5" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">ensure the firmware is up to date</a>.&#xA0;If your Fly12 Sport is still turning off unexpectedly you can use the button in the top right to contact our support team.<h2 id="my-fly12-sport-is-not-turning-off">My Fly12 Sport is not turning off</h2>To turn your device off, press and hold the power button for 3 seconds.&#xA0;If for any reason your Fly12 Sport does not turn off,&#xA0;<a href="https://cycliq.gorgias.help/en-US/how-to-master-reset-your-fly12-sport-1079342" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">try a master reset</a>.&#xA0;If your Fly12 Sport still does not turn off, please use the button in the top right to contact our support team.

Power Issues

We have made the process of connecting your Fly12 Sport to your smartphone as seamless as possible.

<h2 id="isPasted">My Fly12 Sport will not connect with my smartphone</h2>We have made the process of connecting your Fly12 Sport to your smartphone as seamless as possible.Once you have downloaded the <a href="https://cycliq.com/software/" rel="noreferrer noopener" style=" text-decoration: none;">CycliqPlus mobile app</a>, ensure Bluetooth is enabled on your smartphone and the Fly12 Sport is switched on and within close proximity.If your Bluetooth is not enabled on your smartphone, you will be reminded to enable it. If you are an Android user and&#xA0;Location Services is not enabled, you will be reminded to enable it.To pair your smartphone with your Fly12 Sport, launch CycliqPlus app and you should see a screen like this:<img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012906-3f7d39c7-815a-44d6-89e3-93f838c11402-9.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">Choose the correct device and click connect.Can&#x2019;t see your Fly12 Sport on the list? Try the following:<ul><li>Ensure your Fly12 Sport is near your smartphone</li><li>Check you have the <a href="https://cycliq.com/software/" rel="noreferrer noopener">latest version of the CycliqPlus mobile app</a></li><li>Toggle your smartphone Bluetooth connection off and on</li><li>Remove the microSD card and perform a master reset. Then turn the device on.</li><li>Make sure that your device is&#xA0;NOT on your smartphone Bluetooth previously or currently paired list (must be unpaired).</li></ul>Note: A corrupted microSD card could also cause the CycliqPlus mobile app to not recognise your Fly12 Sport. If your microSD card is corrupted, the Fly12 Sport will play a SD card error noise and display&#xA0;SD card error,&#xA0;on the display screen.If you&#x2019;re still experiencing issues with your Fly12 Sport, please use the button in the top right to contact our support team.<h2 id="my-computer-will-not-recognise-my-fly12-sport">My computer will not recognise my Fly12 Sport</h2>If your Fly12 Sport is connected to your computer and not recognised, please try the following:<ul><li>Ensure your Fly12 Sport is switched on after connecting</li><li>Connect using a different USB port</li><li>Connect using a different USB cable</li><li>Restart your computer</li><li>Format your microSD card&#xA0;(note this will erase all files on the microSD card.)</li><li>Perform a master reset of your device.</li></ul>If you&#x2019;re still unable to get your Fly12 Sport recognised by your computer, please use the button in the top right to contact our support team.

Connectivity Issues

If your Fly12 Sport is not recording, please ensure that you are using an appropriate SD card.

<h2 id="isPasted">Recording Issues</h2>My Fly12 Sport is not recording.&#xA0;If your Fly12 Sport is not recording, please ensure that you are using an <a href="https://cycliq.com/sdcards/">appropriate SD card.</a> Some SD cards are not able to cope with the read and write speeds required by HD recording devices.&#xA0;Also ensure your Fly12 Sport is adequately charged in order to record.&#xA0;If the device is still not recording correctly:<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2"><a href="https://cycliq.gorgias.help/en-US/how-to-master-reset-your-fly12-sport-1079342" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset of the device&#xA0;</a></li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2"><a href="https://cycliq.gorgias.help/en-US/1079349-49368ecc7a4641f9b03685bd6ce09569" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Format your microSD card</a> </li></ul>Note: There is a known issue with formatting your SD card via USB on a MacBook. If you have formatted your SD card via USB on a MacBook and find that your device will not record, please try reformatting your SD either using an SD card adaptor or the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a>.&#xA0;If you&#x2019;re still unable to record on your Fly12 Sport, please use the button in the top right to contact our support team.

Recording Issues

If for any reason your Fly12 Sport is not lasting for the expected runtime, please try the following.

<h2 id="isPasted">Battery runtime is not as expected</h2>For expected runtimes depending on your usage, please see below. If for any reason your Fly12 Sport is not lasting for the expected runtime, please try the following:<ul><li>Ensure your Fly12 Sport is fully charged (LED will illuminate green)</li><li><a href="https://cycliq.gorgias.help/en-US/1079348-9c3b667aa0f44da1a519b4f04ebe47d5" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Update your Fly12 Sport firmware</a></li><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-bench-test-1079350" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a bench test</a></li></ul>Once fully charged, place the unit on top of a flat surface and turn it on. We recommend turning off the LED lights so you can check how long the battery lasts in default mode. Note the time you switch the unit on and the time the unit switches off to determine the battery life.If the results from the bench test are well below expected runtime, please create a support ticket with our Customer Support team.<h2 id="expected-runtime">Expected runtime</h2>Your Fly12 Sport runtime will differ depending on your light mode and video settings.Expected runtimes are listed below with the following settings; 1440p@30fps with EIS off.<table width="935"><thead><tr><th>Light and camera mode</th><th>Expected run time</th></tr></thead><tbody><tr><td>Camera only</td><td>7 hours</td></tr><tr><td>camera on + low pulse light</td><td>6 hours and 45 minutes</td></tr><tr><td>camera on + low flash light</td><td>5 hours and 45 minutes</td></tr><tr><td>camera on + high pulse light</td><td>5 hours and 15 minutes</td></tr><tr><td>camera on + low solid light</td><td>5 hours and 15 minutes</td></tr><tr><td>camera on + organic light</td><td>4 hours and 15 minutes</td></tr><tr><td>camera on + high solid light</td><td>3 hours and 45 minutes</td></tr></tbody></table>

Battery Issues

The Fly12 Sport has different video resolutions you can choose from.

<h2 id="isPasted">My device is recording with poor quality</h2>The Fly12 Sport has different video resolutions you can choose from.For highest quality recording chose 1440p @30fps. These settings will maximise colour quality, video smoothness and image stabilisation.You can also switch on the Electronic Image Stabilisation (EIS) for greater stability. Note that enabling EIS will reduce your battery runtime (<a href="https://cycliq.gorgias.help/en-US/battery-issues-1079357" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">see expected runtimes here</a>).If you think the quality of your footage is poor, check the lens for dirt. When cleaning we recommend a moist, non-abrasive cloth like a sunglasses cleaner or microfibre cloth.<h2 id="my-recorded-files-are-missing">My recorded files are missing</h2>If you notice that you have missing files and you have not deleted them manually, it may be that the recording was looped over by the Fly12 Sport looping function. Average runtime before looping depends on the video settings and number of locked files; this time is generally between 2.45 and 4 hours on 64GB SD card.To save footage from being looped over, press the Q button for 2 seconds to lock that segment.To check your video recording, connect your Fly12 Sport to a computer, open the file explorer, find your device folder and go to DCIM &#x2013; this is where the recordings are stored.You can arrange these recordings in chronological order to ensure all files are visible. If you&#x2019;ve recently formatted your SD card, all files will be erased.If your recorded files are missing and it&#x2019;s not possible that they have been wiped or looped over, please use the button in the top right to contact our support team.<h2 id="my-footage-is-bumpy">My footage is bumpy</h2>Your Fly12 Sport has an Electronic Image Stabilisation (EIS) feature. If your footage is bumpy, it could be because EIS is not enabled. Use the CycliqPlus to toggle EIS on/off by opening the app and connecting your Fly12 Sport. From there go to settings -&gt; video -&gt; EIS.If your footage is still bumpy with EIS enabled, please check your mount.<h2 id="my-footage-is-the-wrong-way-up">My footage is the wrong way up</h2>Your Fly12 Sport will come set up to mount above the handlebar as default. To ensure correct recording orientation please:<ul><li>Ensure that the Fly12 Sport icon is displaying in the correct orientation on the OLED screen when you have your device mounted to your bike.</li><li>If the icon is displaying in the correct orientation, and the footage is still the wrong way up, <a href="https://cycliq.gorgias.help/en-US/how-to-master-reset-your-fly12-sport-1079342" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">try a master reset</a>.</li></ul> If the video is still the wrong way up, please use the button in the top right to contact our support team.

Footage Issues

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