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microSD Card Compatibility

The Fly12 CE supports FAT32 formatted microSD cards up to 32GB. Although higher capacity microSD cards may function it is important to note that use may also introduce stability issues. MicroSD cards used in Fly products must be able to write consist

Power Issues

If your Fly12 CE is having power issues, such as not powering on or holding charge follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 2 seconds. If for any reason your Fly12 CE will not turn on, tr

Connectivity Issues

We have made the process of connecting your smartphone handset to your Fly12 CE as seamless as possible. Once you have downloaded the CycliqPlus mobile app, ensure Bluetooth is enabled on your smartphone and that the Fly device is switched on and wit

Recording issues

Note: There is a known issue with formatting your SD card via USB on a MacBook. If you have formatted your SD card via USB on a MacBook and find that your device will not record, please try reformatting your SD either using an SD card adaptor or the

Battery issues

For expected runtimes depending on your usage, please see below. If for any reason your Fly12 CE is not close to the expected runtime, please try the following:. How to perform a bench test. Once fully charged, place the unit on top of a flat surface

Footage Issues

Our CE devices have different video resolutions you can choose from. For highest quality recording, select 1080p @ 60 FPS (frames/second). You can also switch on the Electronic Image Stabilisation (EIS) for greater stability. Note that enabling EIS w