I can’t get my video onto my computerUpdated 17 days ago

Device not recognised

There are two ways to review your footage via computer:

• Via direct USB connection
  • Insert the supplied USB cable into your device
  • Plug the USB cable into your computer’s USB port
• Via SD card adapter
  • Gently remove the SD card from your device
  • Insert it into an SD card adapter
  • Insert the adapter into your computer's SD card reader

Note: We recommend reviewing the footage using QuickTime (Mac) or Windows Media Player (Windows).

If, for any reason, your device is not recognised, please try the following:

• Check your SD card
  • SD card should be a Class 10 microSD card
  • Check the list of recommended SD cards
• Perform a master reset
• Ensure your Fly12 is fully charged (LED will illuminate green)
• Make sure the firmware is up to date
• Try to use a different USB cable
• Try to check other USB ports
• Try to use an SD card adapter
• Try using a different computer

If you’re still unable to get your Fly12 recognised, please submit a ticket with our support team using the buttons in the top right.