If your Fly12 Original is having power issues, such as not powering on or holding charge follow these suggestions. To turn on your Fly device, press and hold the power button for approximately 1 second. If for any reason your Fly12 will not turn on,

<p id="isPasted"><strong>If your Fly12 Original is having power issues, such as not powering on or holding charge follow these suggestions.</strong></p><h1 id="my-fly12-wont-turn-on">My Fly12 won&#x2019;t turn on</h1><p>To turn on your Fly device, press and hold the power button for approximately 1 second.</p><p>If for any reason your Fly12 will not turn on, please try the following:</p><ul><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly12-1079646" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset</a></li><li>Ensure your Fly12 is fully charged (LED will illuminate green)</li><li>Check your SD card<ul><li>SD card should be a Class 10 microSD card</li><li><a href="https://cycliq.com/sdcards/" style=" text-decoration: none;">Check the list of recommended SD cards</a></li></ul></li><li><a href="https://cycliq.gorgias.help/en-US/how-to-format-your-sd-card-1079643" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Reformat your SD card</a></li><li>Make sure the firmware is up to date</li></ul><p>If you&#x2019;re still unable to turn your Fly12 on, please submit a ticket with our support team using the button in the top right.</p><h1 id="my-fly12-is-turning-off-unexpectedly">My Fly12 is turning off unexpectedly</h1><p>Your Fly device may turn off in certain situations when Idle Mode and Incident Mode are enabled. If for any reason your Fly12 is turning off unexpectedly, please try the following:</p><ul><li>Check whether Idle Mode and Incident Protection Mode are on using the CycliqPlus mobile app</li><li>Check your SD card<ul><li>SD card should be a Class 10 microSD card</li><li><a href="https://cycliq.com/sdcards/" style=" text-decoration: none;">Check the list of recommended SD cards</a></li></ul></li><li>Ensure your Fly12 is fully charged (LED will illuminate green)</li><li><a href="https://cycliq.gorgias.help/en-US/how-to-format-your-sd-card-1079643" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Reformat your SD card</a></li><li>Make sure the firmware is up to date</li></ul><p>If your Fly12 is still turning off mid-ride, please submit a ticket with our support team using the button in the top right.</p><h1 id="my-fly12-is-not-turning-off">My Fly12 is not turning off</h1><p>To turn your Fly device off, press and hold the power button for approximately 1 second. If for any reason your Fly12 does not turn off, please try the following:</p><ul><li>Perform a master reset <a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly12-1079646" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank"><u>using the instructions here</u></a></li></ul><p>To ensure this does not happen again</p><ul><li>Check your SD card<ul><li>SD card should be a Class 10 microSD card</li><li><a href="https://cycliq.com/sdcards/" style=" text-decoration: none;">Check the list of recommended SD cards</a></li></ul></li><li>Ensure your Fly12 is fully charged (LED will illuminate green)</li><li><a href="https://cycliq.gorgias.help/en-US/how-to-format-your-sd-card-1079643" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Reformat your SD card</a></li><li>Make sure the firmware is up to date</li></ul><p>If your Fly12 still does not respond, please submit a ticket with our support team using the button in the top right.</p><p><br></p><p><br></p>

Power Issues

There are two ways to review your footage via computer:. Note: We recommend reviewing the footage using QuickTime (Mac) or Windows Media Player (Windows). If, for any reason, your device is not recognised, please try the following:. If you’re still u

<h2 id="isPasted">Device not recognised</h2><p>There are two ways to review your footage via computer:</p><ul><li>Via direct USB connection<ul><li>Insert the supplied USB cable into your device</li><li>Plug the USB cable into your computer&#x2019;s USB port</li></ul></li><li>Via SD card adapter<ul><li>Gently remove the SD card from your device</li><li>Insert it into an SD card adapter</li><li>Insert the adapter into your computer&apos;s SD card reader</li></ul></li></ul><p><strong>Note</strong>: We recommend reviewing the footage using QuickTime (Mac) or Windows Media Player (Windows).</p><p>If, for any reason, your device is not recognised, please try the following:</p><ul><li>Check your SD card<ul><li>SD card should be a Class 10 microSD card</li><li><a href="https://cycliq.com/sdcards/" style=" text-decoration: none;">Check the list of recommended SD cards</a></li></ul></li><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly12-1079646" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset</a></li><li>Ensure your Fly12 is fully charged (LED will illuminate green)</li><li>Make sure the firmware is up to date</li><li>Try to use a different USB cable</li><li>Try to check other USB ports</li><li>Try to use an SD card adapter</li><li>Try using a different computer</li></ul><p>If you&#x2019;re still unable to get your Fly12 recognised, please submit a ticket with our support team using the buttons in the top right.</p>

I can’t get my video onto my computer

For the device to record properly, it needs to have a supported SD card and a proper charge. If for any reason your Fly12 will not record properly, please try the following:. If you’re still unable to record on your Fly12, please submit a ticket with

<h2 id="isPasted">Not recording</h2><p><strong>For the device to record properly, it needs to have a supported SD card and a proper charge.</strong></p><p>If for any reason your Fly12 will not record properly, please try the following:</p><ul><li>Check your SD card<ul><li>SD card should be a Class 10 microSD card</li><li><a href="https://cycliq.com/sdcards/" style=" text-decoration: none;">Check the list of recommended SD cards</a></li></ul></li><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly12-1079646" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset</a></li><li>Ensure your Fly12 is fully charged (LED will illuminate green)</li><li><a href="https://cycliq.gorgias.help/en-US/how-to-format-your-sd-card-1079643" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Reformat your SD card</a></li><li>Make sure the firmware is up to date</li></ul><p>If you&#x2019;re still unable to record on your Fly12, please submit a ticket with our support team using the button in the top right.</p>

My device is not recording properly

Depending on your light and video settings, your Fly12 runtime will differ. Please check the expected runtime below. Note: Depending on the age of your unit, battery deterioration can be expected. Road conditions and scenery complexity (eg. a desert

<h2 id="isPasted">Battery runtime for the Fly12</h2><p><strong>Depending on your light and video settings, your Fly12 runtime will differ.</strong></p><p>Please check the expected runtime below.</p><table><thead><tr><th>Mode</th><th>Battery runtime</th></tr></thead><tbody><tr><td><strong>720p at 30FPS in camera only</strong></td><td>Up to 10 hours</td></tr><tr><td><strong>Lowest flashing mode and camera</strong></td><td>Up to 6 hours</td></tr><tr><td><strong>Medium flashing mode and camera</strong></td><td>Up to 4 hours</td></tr><tr><td><strong>Highest flashing mode and camera</strong></td><td>Up to 2 hours</td></tr></tbody></table><p><strong>Note</strong>: Depending on the age of your unit, battery deterioration can be expected. Road conditions and scenery complexity (eg. a desert as opposed to a forest) can affect battery runtime. Colder temperature also affects battery runtime.</p><p>If for any reason your Fly12 is not close to the expected runtime,&#xA0;<a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-bench-test-1079650" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">do a bench test to see how the unit performs</a>.</p>

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