Issues with my footageUpdated 21 hours ago

Poor Quality

If you think the quality of your footage is poor, please check the lens for any dirt. When cleaning, we recommend you use a very wet non-abrasive cloth, like a sunglasses cleaner, microfibre cloth, etc.

Missing Files

To check your video recording, connect your Fly device to a computer and go to the DCIM folder. You can arrange this in chronological order. Older footage will also be looped over once the SD card is full, and recording will stop once the unit enters Home Safe Mode.

If you notice that you have missing files and you have not deleted them manually, please try the following:

• Check your SD card
  • SD card should be a Class 10 microSD card
  • Check the list of recommended SD cards
  • Reformat your SD card
• Ensure your Fly6 is fully charged

If you’re still experiencing issues with your footage, please submit a ticket with our support team using the button in the top right.