Here’s what you’ll need to run CycliqPlus on your Mac® or Windows® computer. Minimum System Requirements. OS:. CPU:. RAM:. Disk Space:. Recommended System Requirements. OS:. CPU:. RAM:. Disk Space:. Dedicated graphics cards will improve video process

<p id="isPasted">Here&#x2019;s what you&#x2019;ll need to run CycliqPlus on your Mac&#xAE; or Windows&#xAE; computer.</p><p>Minimum System Requirements</p><p>OS:</p><ul><li>macOS 11 (Big Sur) or later</li><li>Windows 10 or later (64 bit)</li></ul><p>CPU:</p><ul><li>Mac: Intel&#xAE; Dual Core&#x2122; or later</li><li>Windows: Intel Core i3/Equivalent AMD processor or later</li></ul><p>RAM:</p><ul><li>4GB</li></ul><p>Disk Space:</p><ul><li>Minimum 800MB free for app and temporary files</li></ul><p>Recommended System Requirements</p><p>OS:</p><ul><li>macOS 13 (Ventura) or later</li><li>Windows 11</li></ul><p>CPU:</p><ul><li>Mac: Intel&#xAE; Quad Core&#x2122; or later</li><li>Windows: Intel Core i5/Equivalent AMD processor or later</li></ul><p>RAM:</p><ul><li>8GB</li></ul><p>Disk Space:</p><ul><li>Minimum 800MB free for app and temporary files</li></ul><p>Dedicated graphics cards will improve video processing speeds! For the best performance, be sure to use the latest graphics drivers directly from the graphics card manufacturer.</p>

CycliqPlus Desktop - Minimum System Requirements

Use this page to resolve common issues within the CycliqPlus app for Windows and Mac. CycliqPlus on Windows 10 requires Administrative access to install the Visual C++ Redistributables that are packaged with the CycliqPlus app. Right click the downlo

<h2 id="isPasted">Common troubleshooting issues</h2><p>Use this page to resolve common issues within the CycliqPlus app for Windows and Mac.</p><h3 id="cycliqplus-fails-to-install-on-windows-10">CycliqPlus fails to install on Windows 10</h3><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013005-bfa8bb2e-7bb8-40d4-9ae5-eb9c6102c233-5.jpg" alt class="fr-fic fr-dii"></p><p>CycliqPlus on Windows 10 requires Administrative access to install the Visual C++ Redistributables that are packaged with the CycliqPlus app. Right click the downloaded CycliqPlus installer and select Run as Administrator.</p><h3 id="unsupported-windows-or-mac-os-version">Unsupported Windows or Mac OS version</h3><p>We make every effort to support older Windows and Mac OS versions as long as possible.</p><p>Here is a current list of Windows and Mac OS versions which are not supported:<br>&#x2013; Windows 8.1 and below (2013 and ealier)<br>&#x2013; Mac OS Catalina and below (2019 and earlier)</p><p>* The CycliqPlus app may continue to work on older Windows and Mac OS versions but we no longer actively support it.</p><h3 id="cycliqplus-was-unable-to-download-ffmpeg">CycliqPlus was unable to download FFmpeg</h3><pre>Please check your internet connection and try again.
The required component FFmpeg is missing, check your internet connection, restart CycliqPlus and try again.</pre><p>CycliqPlus for Windows requires an internet connection to install the FFmpeg component to view and edit footage from your Fly device. If your Windows or Mac computer is not connected to the internet or if the CycliqPlus app does not have permission to access the internet you will see this prompt.</p><p>Ensure your computer is connected to the internet and that CycliqPlus has permission to access the internet and try again.</p><h4 id="advanced-troubleshooting-for-windows">Advanced troubleshooting for Windows</h4><p>If this prompt persists you can manually install the FFmpeg component that CycliqPlus can use, follow these steps:</p><ol><li>Close CycliqPlus</li><li>Download the FFmpeg component files (Windows only), it is strongly recommended to install both when manually installing FFmpeg<ul><li><a href="https://cycliq.com/files/software/downloads/ffmpeg_x64.zip">FFmpeg for 64 bit</a></li><li><a href="https://cycliq.com/files/software/downloads/ffmpeg.zip">FFmpeg for 32 bit</a></li></ul></li><li>Extract the ZIP contents to the following path: <code>C:\Users\[USERNAME]\AppData\Local\CycliqPlus\Components</code></li><li>Open CycliqPlus</li></ol>

CycliqPlus Desktop Troubleshooting

CycliqPlus for Desktop supports the following Fly devices:. * Support for the Fly12 (non-CE) is limited to viewing and managing recorded footage. The following legacy Fly devices are not supported by the CycliqPlus for Desktop application:. See the s

<h2 id="isPasted">CycliqPlus for Desktop (macOS and Windows)</h2><h3 id="supported-fly-devices">Supported Fly devices</h3><p>CycliqPlus for Desktop supports the following Fly devices:</p><ul><li>Fly12 Sport</li><li>Fly6 Generation 3</li><li>Fly12 CE</li><li>Fly6 CE</li><li>Fly12 (non-CE) *</li></ul><p>* Support for the Fly12 (non-CE) is limited to viewing and managing recorded footage.</p><h3 id="notice-to-legacy-fly-device-users">Notice to legacy Fly device users</h3><p>The following legacy Fly devices are not supported by the CycliqPlus for Desktop application:</p><ul><li data-aria-level="1" data-aria-posinset="1" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6[v]</li><li data-aria-level="1" data-aria-posinset="2" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6</li><li data-aria-level="1" data-aria-posinset="3" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6 Original</li></ul><p>See the support resources available for&#xA0;<a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/articles/219171-287f204465e4455fa123f94084639638" style=" text-decoration: none;">legacy Fly devices</a>.</p><h3 id="my-computer-will-not-recognise-my-fly-device">My computer will not recognise my Fly device</h3><p>If your Fly device connected to your computer and not recognised, try the following:</p><ul><li>For the Fly12 CE and Fly6 GEN 3 ensure your device is switched on after connecting</li><li>Connect using a different USB port</li><li>Connect using a different USB cable</li><li>Ensure the USB cable you are using is not a USB &#x201C;charge-only&#x201D; cable</li><li>Restart your computer</li><li>Format your SD card using the SD card adaptor that came&#xA0;with your SD card (note this will erase your files)</li><li>Perform a master reset of your device</li></ul><h4 id="for-mac-users">For Mac users</h4><p>The CycliqPlus app requires permisssion to access Removable Volumes, without this the CycliqPlus app cannot detect connected Fly devices.</p><p><img data-fr-image-pasted="true" src="https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy.png" alt width="690" height="609" srcset="https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy.png 690w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-300x265.png 300w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-57x50.png 57w, https://cycliq.com/wp-content/uploads/2021/12/cycliqplus-mac-privacy-510x450.png 510w" sizes="(max-width: 690px) 100vw, 690px" class="fr-fic fr-dii"></p><p>If you do not see a permission prompt the first time you open the CycliqPlus app with a Fly device connected please complete the following steps:</p><ol><li>Click on the&#xA0;<strong>Apple menu icon</strong> and select&#xA0;<strong>System Preferences</strong></li><li>Select the&#xA0;<strong>Security &amp; Privacy</strong> section</li><li>Click on the Privacy tab, then select the&#xA0;<strong>Files and Folders</strong></li><li>Choose the&#xA0;<strong>CycliqPlus</strong> app and select&#xA0;<strong>Removable Volumes</strong></li><li>Click the lock to save changes</li><li>Close and re-open the CycliqPlus app</li></ol><p>This Removable Volumes permission requirement was introduced in Mac 10.14+ (macOS Mojave and above).</p><p>Macbook M1 chip users using macOS Big Sur and above should apply all macOS updates and then restart the computer to resolve Fly12 CE connectivity issues.</p><p>If you&#x2019;re still unable to get your Fly device recognised by your computer, please use the button in the top right to contact our support team</p>

Desktop Connectivity Issues

The CycliqPlus app makes overlaying tramlines straight forward and easy.

<p>The CycliqPlus app makes overlaying tramlines straight forward and easy.</p><h2 id="select-a-video">Select a video</h2><p>You can do this in a couple different ways:</p><ol><li>Open the video editor by clicking <strong>Create Video</strong></li><li>Click <strong>Import Video</strong> and select a video using Finder (macOS) or Windows Explorer (Windows)</li></ol><ul><li>You can also drag and drop your video from Finder, Windows Explorer, or elsewhere into the CycliqPlus window once you have opened the video editor</li></ul><p style="text-align: center;"><strong>OR</strong></p><ol><li>From the <strong>Devices</strong> page of the app, select your Fly device</li><li>Choose a video from the <strong>Footage</strong> page</li><li>Click the pencil icon in the bottom right of the video player to open it in the video editor</li></ol><h2 id="turning-tramlines-on">Turning tramlines on</h2><p>With your video in the editor, all you need to do to see the tramlines is:</p><ol><li>Open <strong>Tramline Overlay</strong></li><li>Turn on the <strong>Tramline</strong> option</li></ol><h2 id="configuring-your-tramlines">Configuring your tramlines</h2><p>Based on where you are in the world, different rules may make different tramline distances more relevant. We&#x2019;ve added <strong>1</strong>, <strong>1.5</strong>, and <strong>2 meter</strong> settings. All of these distances are calculated based on your settings configured in the <strong>Tramline Calibration</strong> dropdown.</p><p>The tramline distance is measured from the widest part of your bike, for which we use the <strong>Handlebar Width</strong>. <strong>Camera Height</strong> is the height of your camera lens above the ground, and <strong>Offset from Centre</strong> is the distance between the centreline of your bike and the centreline of your Fly device. For best results, your camera should be level to the ground!</p><p><br></p><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025050608-49ee7d40-8dd6-4ad1-82aa-16ea3f7914ee-tramline1-1024x614.png" style="width: 1000px;" class="fr-fic fr-dib"></p><h2 id><br></h2><h2 id="exporting-and-sharing">Exporting and sharing</h2><p>After you&#x2019;re happy with the video in the editor, you can adjust your export settings in the <strong>Video Export Settings</strong> menu, and when you&#x2019;re ready, click the <strong>Export Video</strong> button.</p><p>You&#x2019;ll be able to grab the file from your file explorer afterwards, or watch the video back in CycliqPlus!</p>

Safety Tramlines

Ensure Cycliq product is time synced to a mobile device BEFORE you begin your ride. This is a vital step for the Strava to overlay correctly. If this has not been done we are not able to retrospectively synchronize these times. To synchronize your Fl

<h2 id="isPasted">TABLE OF CONTENTS</h2><ul><li>Initial Setup<ul><li>Recording on the Fly6 GEN 3 and Fly6 CE</li><li>Recording on the Fly12 CE</li></ul></li><li>How to overlay Strava metrics<ul><li>Mobile Apps</li><li>Desktop Apps</li></ul></li><li>Common Issues<ul><li>No Data Available</li><li>Syncing Issues</li><li>GPS Interference</li><li>Limit on free Strava API video processing per day</li><li>Can&#x2019;t Edit Video</li></ul></li></ul><h2 id="initial-setup">Initial Setup</h2><p>Ensure Cycliq product is time synced to a mobile device BEFORE you begin your ride.</p><p>This is a vital step for the Strava to overlay correctly. If this has not been done we are not able to retrospectively synchronize these times.</p><p>To synchronize your Fly&#x2019;s onboard clock:</p><ol><li>Connect the Fly to your mobile phone via the CycliqPlus mobile app</li><li>You will see a toast message appear indicating the time has been synced</li><li>Disconnect the Fly via the CycliqPlus mobile app</li></ol><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013005-1ebc9f98-581e-43a0-ae8c-5d74f9bbc3b3-3.png" alt width="1024" height="576" srcset="https://cycliq.com/wp-content/uploads/2022/05/cycliqplus-strava-overlay.png 1024w, https://cycliq.com/wp-content/uploads/2022/05/cycliqplus-strava-overlay-300x169.png 300w, https://cycliq.com/wp-content/uploads/2022/05/cycliqplus-strava-overlay-768x432.png 768w, https://cycliq.com/wp-content/uploads/2022/05/cycliqplus-strava-overlay-89x50.png 89w, https://cycliq.com/wp-content/uploads/2022/05/cycliqplus-strava-overlay-510x287.png 510w" sizes="(max-width: 1024px) 100vw, 1024px" class="fr-fic fr-dii"></p><h3 id="recording-on-the-fly6-gen-3-and-fly6-ce">Recording on the Fly6 GEN 3 and Fly6 CE</h3><ul><li>Power on the Fly6 by pressing and holding down the power button for two seconds.</li><li>The LED bezel will illuminate and the power-on chime will be heard.</li><li>Once the Fly6 is turned on it will begin to record.</li></ul><h3 id="recording-on-the-fly12-ce">Recording on the Fly12 CE</h3><ul><li>Power on the Fly12 by pressing and holding down the power button for two seconds.</li><li>The LED light will illuminate and the power-on chime will be heard.</li><li>The LED notification on the side of the Fly12 will flash indicating it is recording.</li></ul><p>You can customize and adjust your light settings through the CycliqPlus mobile app.</p><h2 id="how-to-overlay-strava-metrics">How to overlay Strava metrics</h2><h3 id="cycliqplus-for-macwindows-desktop-app">CycliqPlus for Mac/Windows (Desktop App)</h3><ol><li>Open the CycliqPlus desktop app</li><li>There are three ways you can import video files into CycliqPlus:<ul><li>Method 1: From the My Device(s) tab you can connect to your Fly device and select the My Footage section, select the video file you wish to overlay and click Import into video editor</li><li>Method 2: Open the Create tab and click the Import video(s) button</li><li>Method 3: From Explorer/Finder you can drag and drop video files directly into the Create tab video editor</li></ul></li><li>Click the Strava overlay button and follow the prompts to authorize CycliqPlus to connect to your Strava account</li><li>Click Export video button to generate your video</li><li>It may take a few minutes to prepare your export file</li><li>When the export completes you can view your video with Strava overlays</li></ol><p>Don&#x2019;t forget to share with your friends and upload your video for your chance to win monthly prizes&#xA0;<a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/1225101-6b36331dc6ca461b85b8610c535091b5">www.cycliq.com/ugc</a></p><h4 id="gallery">Gallery</h4><figure><a href="https://cycliq.com/wp-content/uploads/2021/09/screenshot-create.png" style=" text-decoration: none;"><img width="1020" height="553" src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013005-49bed464-3971-479c-b999-72aabf6105f4-4.png" alt srcset="https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-1024x555.png 1024w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-300x163.png 300w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-768x416.png 768w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-92x50.png 92w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-1536x832.png 1536w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create-510x276.png 510w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-create.png 1920w" sizes="(max-width: 1020px) 100vw, 1020px" class="fr-fic fr-dii"></a><figcaption>You can overlay Strava and safety tramlines from this Create tab.</figcaption></figure><figure><a href="https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth.png" style=" text-decoration: none;"><img width="1020" height="553" src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013005-65b9d2c9-b0f2-45a1-a3d6-a611c38ece0f-5.png" alt srcset="https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-1024x555.png 1024w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-300x163.png 300w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-768x416.png 768w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-92x50.png 92w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-1536x832.png 1536w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth-510x276.png 510w, https://cycliq.com/wp-content/uploads/2021/09/screenshot-strava-oauth.png 1920w" sizes="(max-width: 1020px) 100vw, 1020px" class="fr-fic fr-dii"></a><figcaption>Authorise CycliqPlus to connect to Strava to apply overlays to your footage segments.</figcaption></figure><p>&#xA0;</p><h3 id="cycliqplus-for-iosandroid-mobile-app">CycliqPlus for iOS/Android (Mobile App)</h3><p>Strava metrics overlay has been temporarily removed from the CycliqPlus mobile App. It will be reintroduced with better support for bike computer users.</p><ol><li>Log into Strava via the Strava mobile app</li><li>Open the CycliqPlus app, click the menu bar and select Strava. Here you can connect your Strava account and select up to 3 metrics to display on your overlay.</li><li>Once your Strava account is connected, click the back arrow and click Edit Video in the menu bar.</li><li>Click the red create button and select a video from your phone and click Choose. Your video will now begin to compress.</li><li>On the next screen select next and click the device your video was recorded on.</li><li>Now you have the option to add your Strava data and map. Click next when you&#x2019;ve made your selections. This may take a few moments depending on the length of your video.</li><li>When the video has downloaded you can change the title by selecting edit and then click Save.</li><li>Now you can view your video with Strava overlays.</li></ol><h2 id="common-issues">Common Issues</h2><h3 id="no-activities-found">No Activities found</h3><ul><li dir="ltr">The device needs to have been connected to the mobile device before riding to ensure the times are in sync between the video recorded on the Fly and the data recorded with Strava.</li><li dir="ltr">The way to confirm the times were synchronized is to check the time stamp of the video footage and compare to known timeframe of ride.</li><li dir="ltr">If this was not the case we are not able to retrospectively synchronize these times and the customer will have to do the ride again.</li></ul><h3 id="syncing-issues">Syncing Issues</h3><ul><li>In order to ensure that the ride, time or location is in sync your device must be synced with the CycliqPlus mobile app BEFORE beginning your ride.</li></ul><h3 id="gps-interference">GPS Interference</h3><ul><li>If you are experiencing interference between your Cycliq device and other GPS device it is usually caused by the two devices being in to close a proximity to one another.</li><li>Please ensure your Cycliq device and bike computer/GPS are mounted using the Cycliq Duo Mount or a mount with 3cm+ clearance between the two devices.</li></ul><h3 id="limit-on-strava-api-video-processing-per-day">Limit on Strava API video processing per day</h3><ul><li>Should you come across an error message saying that a limit has been reached on Strava API processing, please exit the app and revisit at a later time or the following day.</li><li>This is an error which is being reviewed</li></ul>

Strava User Guide

Register Device

Submit a Support Ticket

Cycliq

CycliqPlus Desktop

CycliqPlus

Fly6 Pro Video Tutorials

Video Tutorials

Fly6 Pro User Manual

Setting up your Fly6 Pro

Getting to know the OLED screen on your Fly6 Pro

Mounting your Fly6 Pro

Reviewing your Fly6 Pro footage

Getting Started

Master reset

Fly6 Pro WiFi Transfer with CycliqPlus

How to register your Fly6 Pro

How to update your Fly6 Pro firmware

How to perform a bench test

How to format your microSD card

How to connect your Fly6 Pro with USB OTG Readers

How-to Guides

Applying the Fly6 Pro Lens Protector

Accessories

microSD Card Compatibility

Power Issues

Connectivity Issues

Footage Issues

Battery Issues

Recording Issues

Help

Fly6 Pro

Fly12 Sport Video Tutorials

Fly12 Sport User Manual

Setting up your Fly12 Sport

Mounting your Fly12 Sport

Reviewing your Fly12 Sport footage

How to master reset your Fly12 Sport

How to register your Fly12 Sport

How to update your Fly12 Sport firmware

How to factory reset your Fly12 Sport

Fly12 Sport

Fly6 Gen3 Video Tutorials

Fly6 Generation 3 User Manual

Setting up your Fly6 Generation 3

Mounting your Fly6 Generation 3

Start up and first ride

Reviewing your Fly6 Generation 3 Footage

How to register your Fly6 Generation 3

How to reset the Fly6 Generation 3 with deep sleep mode

How to update your Fly6 Generation 3 firmware

How to use the bike alarm

How to perform a master reset on a Fly6 Generation 3

Fly6 Gen3

CycliqPlus Smartphone System Requirements

Smartphone Connectivity Issues

Why can’t I connect my device to the app?

Why is my footage not showing on the mobile app?

CycliqPlus Mobile

How long does shipping take?

Are tax and duty fees included?

How can I track my order?

Do you accept bulk purchases?

I don’t need the whole pack. Can I purchase individual accessory parts?

Do you have samples showing the video quality of your devices?

Ordering Online

Is there a warranty?

Caution

Do you have a returns policy?

Do you have a service centre for repairs?

I accidentally damaged my device. Can I purchase replacement parts?

How long is the battery life?

Why is my device turning off?

My device is not taking charge, what should I do?

My device is not turning on, what should I do?

Where can I send my unit for warranty?

Do you have a phone number I can call?

Customer Support

Recording issues

Battery issues

Fly12 CE User Manual

Setting up your Fly12 CE

Mounting your Fly12 CE

Reviewing your Fly12 CE footage

How to register your Fly12 CE

How to perform a master reset on a Fly12 CE

ANT+ Connection Guide for Fly12 CE

How to connect your Fly12 CE with USB On-The-Go

Fly12 CE

I can’t connect to my smartphone

I can’t get my video onto my computer

My device is not recording properly

Battery life

Fly12 User Manual

Fly12 Quick Start Guide

Setting up your Fly12

Mounting your Fly12

Using your Fly12

Understanding beeps and lights on a Fly12

Reviewing your Fly12 footage

How to format your SD card

How to mount and attach a tether to Fly12

How to update your Fly12 firmware

How to perform a master reset on a Fly12

How to connect your Fly12

Fly12 (Non-CE)

Fly6 CE User Manual

Setting up your Fly6 CE

Mounting your Fly6 CE

Reviewing your Fly6 CE footage

How to register your Fly6 CE

CE to ANT+Connection Guide for Fly6

How to connect your Fly6 CE with USB On-The-Go

How to perform a master reset on a Fly6 CE

Fly6 CE

Issues with my footage

Fly6 User Manual

Fly6 Quick Start Guide

Setting up your Fly6

Mounting your Fly6

Using your Fly6

Understanding beeps on a Fly6

Reviewing your Fly6 footage

How to update your Fly6 firmware

Fly6 (Non-CE)

Fly6[v] User Manual

Fly6[v] Quick Start Guide

Setting up your Fly6[v]

Mounting your Fly6[v]

Using your Fly6[v]

Understanding beeps on a Fly6[v]

Reviewing your Fly6[v] footage

How to update your Fly6[v] firmware

Fly6[V]

Fly6 Original Quick Start Guide

Fly6 Original User Manual

Setting up your Fly6 Original

Mounting your Fly6 Original

Using your Fly6 Original

Understanding beeps on a Fly6 Original

Reviewing your Fly6 Original footage

How to install Fly6 Original firmware

Fly6 Original

Legacy Fly Devices