The Fly6 GEN 3 supports FAT32 formatted microSD cards up to 128GB.

<p id="isPasted"><strong>The Fly6 GEN 3 supports&#x202F;FAT32 formatted microSD cards up to 128GB. Although higher capacity microSD cards may function it is important to note that use may also introduce stability issues.</strong></p><p>microSD cards used in Fly products must be able to write consistently and withstand regular power cycling. Typical consumer microSD cards (e.g. earlier Sandisk Extreme units) do not always meet these criteria and require regular formatting to resolve data corruption issues.</p><p>A class 10 microSD card is the minimum required speed class. However, to achieve optimum performance the microSD card in your Fly product should be specifically designed for use in dashcams (e.g. Sandisk Endurance, Kingston Endurance).</p><p>microSD cards must be formatted as FAT32. Learn how to format your microSD card as FAT32 by visiting the&#xA0;<a href="https://cycliq.gorgias.help/en-US/1079373-de81f569157546ef86ad7c7a324d4739" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">How to format your microSD card</a> page.</p>

microSD Card Compatibility

If your Fly6 Generation 3 is having power issues, such as not powering on or holding charge follow these suggestions.

<p id="isPasted"><strong>If your Fly6 Generation 3 is having power issues, such as not powering on or holding charge follow these suggestions.</strong></p><h2 id="my-fly6-generation-3-wont-turn-on">My Fly6 Generation 3 Won&#x2019;t Turn On</h2><p>To turn on your Fly device, press and hold the power button for approximately 3-4 seconds.</p><p>If your device does not turn on proceed with the following:</p><ol><li data-identifyelement="586">Confirm that the Fly device is fully charged by connecting it to a wall charger<ul data-identifyelement="569"><li data-identifyelement="570">When charging the 12 o&#x2019;clock indicator LED on the bezel will be solid red</li><li data-identifyelement="586">When fully charged the 12 o&#x2019;clock indicator LED on the bezel will turn solid green<ul data-identifyelement="507"><li data-identifyelement="586">If the LED light does not come on at all please proceed with Charging Issue troubleshooting</li></ul></li></ul></li><li data-identifyelement="510">Attempt to turn on the device by pressing and holding the power button for approximately 3-4 seconds</li><li data-identifyelement="512">If the device does not turn on <a href="https://cycliq.gorgias.help/en-US/how-to-reset-the-fly6-generation-3-with-deep-sleep-mode-1079372" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">reset the device with deep sleep mode</a></li><li data-identifyelement="595">Plug the device into the computer and test to see if you get a connection</li><li data-identifyelement="594">Remove the SD card and try to turn the device on<p><strong>Note</strong>: If the Fly device turns on without an SD card inserted please read <a href="https://cycliq.gorgias.help/en-US/recording-issues-1079515" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Recording issues</a></p></li></ol><p>If you&#x2019;re still unable to turn your device on, please use the button in the top right to contact our support team.</p><p>If possible please provide us with photos of the front and sides of the device when you lodge your ticket.</p><h2 id="my-fly6-generation-3-is-turning-off-unexpectedly">My Fly6 Generation 3 is turning off unexpectedly</h2><p>Reasons your Fly6 Generation 3 may be turning off:</p><ul><li>If Idle mode is enabled, the device will turn off after 15 minutes of being stationary</li><li>If Incident Protection mode is enabled and triggered, the device will turn off 30 minutes after being tilted more than 60 degrees.</li><li>The SD card reached capacity with locked files</li></ul><p><strong>Note</strong>: When Incident Protection mode is triggered, the device will sound 3 beeps in quick succession.</p><p>To check whether Idle or Incident Protection mode are enabled, and to disable them:</p><ol><li>Turn on your Fly6 Generation 3 by holding down the power button for approximately 3-4 seconds.</li><li>Connect to your Fly6 Generation 3 using the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li><li>Go to &#x2018;Settings&#x2019; and select &#x2018;System configuration&#x2019;</li><li>Turn off &#x2018;Idle mode&#x2019; and &#x2018;Incident Protection&#x2019;</li><li>Format the SD card</li><li>Ensure the device is fully charged</li></ol><p>Test to see if this has resolved the issue, if the problem persists please proceed with the following:</p><ol><li>Connect to the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li><li>Select &#x2018;Settings&#x2019;</li><li>Reset to default settings</li><li>Confirm reset</li></ol><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013000-270e64b9-e550-474c-946a-c83ff85c0f4e-azrahox8ffatnfutfbgrgwsxptevh0nlzg.jpeg" data-attachment="[object Object]" class="fr-fic fr-dii"></p><p>If the device is still unexpectedly turning off <a href="https://cycliq-3fs2kxgdpwe.gorgias.help/en-US/1079374-12156cb95c234586868540694de74fac" style=" text-decoration: none;">perform a bench test.</a></p><p>If your Fly6 Generation 3 is still turning off unexpectedly, please use the button in the top right to contact our support team</p><p>When submitting a ticket please provide us with the Bench Test start time and the DCIM file containing the footage during this test, as well as photos of the front and sides of the device if possible.</p><h2 id="my-fly6-generation-3-is-not-turning-off">My Fly6 Generation 3 is not turning off</h2><p>To turn your Fly6 Generation 3 off, press and hold the power button for approximately 3-4 seconds. If for any reason your Fly6 Generation 3 does not turn off please try the following:</p><ol><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly6-generation-3-1079379" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset</a></li></ol><p>If the device still does not turn off reset the device to factory default.</p><ol><li>Connect to your Fly device using the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li><li>Select &#x2018;Settings&#x2019;</li><li>Tap &#x2018;Reset to default settings&#x2019;</li><li>Confirm reset</li></ol><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013000-d26a211b-c63a-41b3-a2a2-6e583d2418a1-fhd-fyzbuqmqplan_tebb-sal5u6kyui2a.jpeg" data-id="13100298591" class="fr-fic fr-dii"></p><p>If you&#x2019;re still unable to turn your device on, please use the button in the top right to contact our support team</p><p>If possible please provide us with photos of the front and sides of the device when you lodge your ticket.</p>

Power Issues

We have made the process of connecting your iPhone or Android handset to your Fly6 Generation 3 as seamless as possible.

<h2 id="isPasted">Opening the CycliqPlus mobile app</h2><p>We have made the process of connecting your iPhone or Android handset to your Fly6 Generation 3 as seamless as possible.</p><p>Once you have downloaded the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a>, ensure Bluetooth is enabled on your phone and that your Fly device is switched on and within close proximity.</p><p><strong>Note</strong>: The CycliqPlus mobile app requires the Location permission on Android and iOS to establish Bluetooth connections. The minimum supported Android OS version is 8.0 and above.</p><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025013000-2fc6d14d-1e13-44ef-90df-35c64a1e443b-pw_g8r95muhu7oytcq-zgtadhkebopkicg.jpg" data-id="13100250788" class="fr-fic fr-dii" style="width: 295px;"></p><p>To connect to your Fly device:</p><ol><li>Open the CycliqPlus mobile app</li><li>Choose your Fly6 Generation 3 device and click Connect</li></ol><h2 id="cant-see-your-fly6-generation-3-in-the-list">Can&#x2019;t see your Fly6 Generation 3 in the list?</h2><p>Try the following:</p><ul><li>Ensure your Fly6 Generation 3 is turned on</li><li>Ensure your Fly6 Generation 3 is near your phone</li><li>Check you have the <a href="https://cycliq.com/software/" rel="noopener noreferrer" target="_blank">latest version of the CycliqPlus mobile app</a></li><li>Toggle your phone&#x2019;s Bluetooth connection off and on</li><li>Make sure that your device is NOT on your phone&#x2019;s Bluetooth list (must be unpaired)</li><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly6-generation-3-1079379" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset of your Fly6 Generation 3</a>, then turn the unit on</li></ul><p>A corrupted SD card could also cause the CycliqPlus mobile app to not recognise your Fly device. If your SD card is corrupted, the Fly6 Generation 3 will play a SD card error noise. To reformat your SD card, <a href="https://cycliq.gorgias.help/en-US/1079373-de81f569157546ef86ad7c7a324d4739" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer"><u>do it directly via PC/Mac</u></a>.</p><p>If you&#x2019;re still experiencing issues connecting your Fly6 Generation 3 to your smartphone, please use the button in the top right to contact our support team</p>

Connectivity Issues

If your Fly6 Generation 3 is not recording, please ensure that you are using an appropriate SD card.

<h2 id="isPasted">My Fly6 Generation 3 is not recording</h2><p>If your Fly6 Generation 3 is not recording, please ensure that you are using an <a href="https://cycliq.com/sdcards/">appropriate SD card</a> as some SD cards are not able to cope with the read and write speeds required by HD recording.</p><p>Also ensure the device has adequate charge in order to record.</p><p>If the device is still not recording correctly:</p><ul><li><a href="https://cycliq.gorgias.help/en-US/how-to-perform-a-master-reset-on-a-fly6-generation-3-1079379" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a master reset of the device</a></li><li>Format your SD card using an SD card adaptor or through the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li></ul><p>If you&#x2019;re still unable to record on your Fly6 Generation 3, please use the button in the top right to contact our support team</p>

Recording Issues

For expected runtimes depending on your settings please see below.

<h2 id="isPasted">Battery runtime is not as expected</h2><p>For expected runtimes depending on your settings please see below. If for any reason your Fly6 Generation 3 is not close to the expected runtime, please try the following:</p><ul><li>Ensure your Fly6 Generation 3 is fully charged (LED will illuminate green)</li><li><a href="https://cycliq.gorgias.help/en-US/1079374-12156cb95c234586868540694de74fac" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Perform a bench test</a></li></ul><p>If the results from the bench test are well below expected runtime and your firmware is up to date, please use the button in the top right to contact our support team</p><h2 id="expected-runtime">Expected runtime</h2><p>Your Fly6 Generation 3 runtime will differ depending on your light mode and video settings. With the lights and camera active, device battery will last up to 4 hours, and will run for up to 5 hours on camera only mode.</p><p><strong>Note</strong>: Depending on the age of your unit, battery deterioration can be expected. Road conditions and scenery complexity (eg. a desert as opposed to a forest) can also affect battery runtime as the EIS and higher bitrate will consume more power. Colder temperature also affects battery runtime.</p>

Battery Issues

Our Fly devices have different video resolutions you can choose from.

<h2 id="isPasted">My device is recording with poor quality</h2><p>Our Fly devices have different video resolutions you can choose from. For highest quality recording, please select 1080p @ 30 FPS (frames/second).</p><p>Also, ensure you check the lens of the device for any dirt or residue which may obscure the footage. When cleaning we recommend you get a wet non-abrasive cloth like a sunglasses cleaner or microfibre cloth.</p><h2 id="my-recorded-files-are-missing">My recorded files are missing</h2><p>If you notice that you have missing files and you have not deleted them manually, it may be that the recording was looped over by the Fly6 Generation 3 looping function.</p><p>Average runtime before looping depends on the video settings; this time is generally between 2.5 and 3.5 hours for a 32GB SD card. To save footage from being looped over, you can press the Q button for 2 seconds to lock the current segment of footage or tilt your bike more than 30 degrees to trigger Incident Protection mode.</p><p>To check your video recording, connect your Fly6 Generation 3 device to a computer, open the file explorer, find your device root folder and go to DCIM then 100_RIDE &#x2013; this is where the recordings are stored. Recorded segments begin with IMG, locked footage files begin with LCK. You can arrange these recordings in chronological order to ensure all files are visible. If you&#x2019;ve recently formatted your SD card, all files will be erased.</p><p>If your recorded files are missing and it&#x2019;s not possible that they have been wiped or looped over, please use the button in the top right to contact our support team.</p><h2 id="my-footage-is-bumpy">My footage is bumpy</h2><p>Your Fly device supports Digital Image Stabilization (DIS) which reduces the level of blur or distortion in recorded footage.</p><p>If your footage is still bumpy with DIS, please check that your mount is undamaged and firmly fastened to the seat post of your bike.</p>

Footage Issues

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Cycliq

Help

Fly6 Gen3

Fly6 Pro Video Tutorials

Video Tutorials

Fly6 Pro User Manual

Setting up your Fly6 Pro

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How to perform a master reset on a Fly6 Generation 3

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Why can’t I connect my device to the app?

Why is my footage not showing on the mobile app?

CycliqPlus Mobile

CycliqPlus Desktop - Minimum System Requirements

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How long does shipping take?

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I don’t need the whole pack. Can I purchase individual accessory parts?

Do you have samples showing the video quality of your devices?

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I accidentally damaged my device. Can I purchase replacement parts?

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Fly12 CE User Manual

Setting up your Fly12 CE

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ANT+ Connection Guide for Fly12 CE

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Recording issues

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Fly12 CE

Fly12 User Manual

Fly12 Quick Start Guide

Setting up your Fly12

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I can’t connect to my smartphone

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My device is not recording properly

Battery life

Fly12 (Non-CE)

Fly6 CE User Manual

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Fly6 User Manual

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Issues with my footage

Fly6 (Non-CE)

Fly6[v] User Manual

Fly6[v] Quick Start Guide

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Fly6[V]

Fly6 Original Quick Start Guide

Fly6 Original User Manual

Setting up your Fly6 Original

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Fly6 Original

Legacy Fly Devices