If a master reset is required, the reset button is located under the port cover as illustrated.

<p id="isPasted"><strong>If a master reset is required, the reset button is located under the port cover as illustrated.</strong></p><p>Carefully, using a fine object such as a paper clip, press the reset button to perform the reset. You will know that this is done correctly as you will feel the reset button being depressed.</p><p>&#xA0;</p><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012905-60ecf129-cec8-4365-b850-290e7f4c8505-3.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><p><strong>Warning</strong>: DO NOT complete a Master Reset when the unit is completing a firmware update as this may damage your Fly12 Sport.</p>

How to master reset your Fly12 Sport

Register your Fly12 Sport to receive faster support and product updates.

<p id="isPasted"><strong>Register your Fly12 Sport to receive faster support and product updates.</strong></p><p>You can register your Cycliq Fly12 Sport here on the Cycliq website, or via the CycliqPlus on mobile or desktop.</p><p>We recommend using the CycliqPlus mobile or desktop as it automatically detects the devices&#x2019; serial number and pre-fills the Product Registration form.</p><p><br></p><h3 id="register-your-fly12-sport-via-the-cycliqplus-mobile-app-recommended">Register your Fly12 Sport via the CycliqPlus mobile app (recommended)</h3><p>You can register your Fly12 Sport with the <a href="https://cycliq.com/software/">CycliqPlus mobile app</a> for Android and iOS.</p><ul><li>Open the CycliqPlus mobile app</li><li>From the menu in the top left corner select &#x2018;Register Device&#x2019;</li><li>Select Fly12 Sport from the menu</li><li>Click &#x201C;register&#x201D;</li><li>Scan the barcode or manually enter the serial number</li><li>Confirm your registration</li></ul><p>&#xA0;</p><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012905-d73789c1-46dd-4ec9-9fd9-7a060c84a226-4.png" style="width: 300px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012905-cf3f4743-ebca-433e-8d57-1909bae92e2e-5.png" style="width: 300px;" class="fr-fic fr-fil fr-dii"><br></p><h3 id><br></h3><h3 id="-1"><br></h3><h3 id="-2"><br></h3><h3 id="-3"><br></h3><h3 id="-4"><br></h3><h3 id="-5"><br></h3><h3 id="-6"><br></h3><h3 id="-7"><br></h3><h3 id="-8"><br></h3><h3 id="-9"><br></h3><h3 id="-10"><br></h3><h3 id="-11"><br></h3><h3 id="-12"><br></h3><h3 id="-13"><br></h3><h3 id="-14"><br></h3><h3 id="register-your-fly12-sport-via-the-cycliqplus-desktop-app">Register your Fly12 Sport via the CycliqPlus desktop app</h3><p>You can register your Fly12 Sport with the <a href="https://cycliq.com/software/">CycliqPlus desktop app</a> for PC and Mac.</p><ul><li>Open the CycliqPlus desktop app</li><li>Connect to your Fly12 Sport</li><li>From the left side panel note down the serial number</li><li>You can use the button in the top right to register your device</li><li>Select &#x201C;Fly12 Sport&#x201D; from the list of devices</li><li>Enter your Fly12 Sport serial number</li><li>Confirm your registration</li></ul><h3 id="register-your-fly12-sport-via-cycliqcom">Register your Fly12 Sport via Cycliq.com</h3><p>Use the button in the top right to register your device and fill in the registration form.</p><p>See &#x201C;Where to find your Fly12 Sport serial number&#x201D; below to find your serial number.</p><ul><li>Select &#x201C;Fly12 Sport&#x201D; from the list of devices</li><li>Enter your Fly12 Sport serial number</li><li>Confirm your registration</li></ul><h2 id="where-to-find-your-fly12-sport-serial-number">Where to find your Fly12 Sport serial number</h2><p>You can find your Fly12 Sport serial number in the following places:</p><ul><li>Connecting to the CycliqPlus mobile app and looking in Settings -&gt; About Device</li><li>Connecting to the CycliqPlus Settings App on your PC or Mac. Insert your Fly12 Sport SD card into your computer, start the CycliqPlus Settings App Program and your serial number will be displayed</li><li>Underneath your Fly12 Sport box. See below for the correct place to look for it.</li><li>Inside the port door you will also see your serial number</li></ul><h3 id="location-of-the-serial-number-on-the-fly12-sport-box">Location of the serial number on the Fly12 Sport box</h3><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012905-28dc5ebb-eb03-4bf6-950e-0b8b5f108af2-6.jpg" style="width: 475px;" class="fr-fic fr-dib fr-fil"></p><p><br></p>

How to register your Fly12 Sport

Your Fly12 Sport should be kept up-to-date in order to take advantage of improvements and fixes.

<h2 id="isPasted">How to update your firmware</h2><p><strong>Your Fly12 Sport should be kept up-to-date in order to take advantage of improvements and fixes. Firmware u</strong><strong>pdates are free, and easy to install.</strong></p><p>Firmware updates can be installed through the CycliqPlus for Desktop app available for Windows and Mac.</p><p><a href="https://cycliq.com/software/">Download CycliqPlus for Desktop</a></p><h2 id="cycliqplus-for-desktop">CycliqPlus for Desktop</h2><p>CycliqPlus for Desktop automatically checks for firmware updates automatically each time your Fly device is connected to a computer. If a firmware update is available for your Fly device you will be see an on-screen prompts with simple steps to apply the update and keep your Fly up to date.</p><p>For information on downloading and installing CycliqPlus for Desktop, follow the link below.</p><p><a href="https://cycliq.com/support/cycliqplus/how-to-guides/installing-cycliqplus-deskop/">Installing CycliqPlus for Desktop</a></p>

How to update your Fly12 Sport firmware

Cycliq devices require microSD cards to be formatted to FAT32 to correctly function.

<p id="isPasted"><strong>Cycliq devices require microSD cards to be formatted to FAT32 to correctly function.</strong></p><p>We recommend that you format your microSD card with the<a href="https://cycliq.com/support/fly12-sport/how-to-guides/how-to-format-your-microsd-card/#cycliqplus" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">&#xA0;</a><a href="https://cycliq.com/support/fly12-sport/how-to-guides/how-to-format-your-microsd-card/#cycliqplus" rel="noreferrer noopener" target="_blank">CycliqPlus mobile app</a> as it is designed with this task in mind.</p><p>That said, there are several ways you can format your Fly12 Sport&#x2019;s microSD card:</p><ul><li>Formatting with the CycliqPlus mobile app</li><li>Formatting on the Fly12 Sport</li></ul><h4 id="please-note-formatting-your-microsd-card-will-permanently-remove-all-previously-recorded-incidents--including-any-previously-locked-files"><em><strong>Please note formatting your microSD card will permanently remove all previously recorded incidents &#x2013; including any previously locked files.</strong></em></h4><h2 id="format-app">Formatting with the CycliqPlus mobile app</h2><ul><li>Open the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li><li>Select the Scan button and connect to your Fly12 Sport</li><li>Select the Settings button</li><li>Open the System configuration screen</li><li>Select Format SD card and confirm the prompt</li><li>You have now formatted the microSD card on your Fly12 Sport. You&#x2019;re ready to ride!</li></ul><h2 id="format-device">Formatting on the Fly12 Sport</h2><ul><li>To format your microSD card on your Fly12 Sport, scroll through the menu by pressing the function button until the display screen &#x201C;Hold to format&#x201D; is shown.</li><li>Press and hold the function button until a five second countdown appears.</li><li>Continue to hold the function button during the countdown until the success message is shown, then release the function button.</li><li>When your microSD card is formatted correctly, the success screen will be shown for two seconds, before returning to the home screen.</li></ul><p><img src="https://attachments.gorgias.help/r1WE86rbrko6J4Mv/hc/GyBLV6kLwK2NbQkK/2025012905-d24af096-81ae-4793-a58a-a754153bb3d4-6.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></p><figcaption>Fly12 Sport Function Button</figcaption>

How to format your microSD card

A bench test is used to check your Fly12 Sport battery life.

<p id="isPasted"><strong>A bench test is used to check your Fly12 Sport battery life.</strong></p><p>To perform a bench test:</p><ul><li>Format your SD card</li><li>Reset the Fly12 Sport to default settings via the CycliqPlus.</li><li>Disable idle mode via the CycliqPlus.</li><li>Fully charge your Fly12 Sport (LED will turn green and OLED will display a full battery icon when battery reaches 100%.)</li><li>Once fully charged, place the Fly12 Sport on a flat surface and switch it on.</li><li>Record the time you turned the Fly12 Sport on.</li><li>Cycle through the light modes to camera only mode.</li><li>Let the Fly12 Sport run until the battery is completely drained and turns off.</li><li>Record the time the Fly12 Sport turned off</li></ul>

How to perform a bench test

A factory reset will restore all Fly12 Sport settings to default factory settings.

<p id="isPasted"><strong>A factory reset will restore all Fly12 Sport settings to default factory settings.</strong></p><p>We recommend that you perform a factory reset using the device function button as it is designed with this task in mind.</p><p>That said, there are several ways you can perform a factory reset on a Fly12 Sport:</p><ul><li>Factory reset on the Fly12 Sport</li><li>Factory reset with the CycliqPlus mobile app</li></ul><h2 id="factory-reset-on-the-fly12-sport">Factory reset on the Fly12 Sport</h2><ul><li>To reset to factory settings on your Fly12 Sport, scroll through the menu by pressing the function button until the display screen &#x201C;Hold to factory reset&#x201D; is shown.</li><li>Press and hold the function button until a five second countdown appears.</li><li>Continue to hold the function button during the countdown until the screen goes blank, then release the function button.</li><li>The Fly12 Sport will reboot with factory settings restored.</li></ul><h2 id="factory-reset-with-the-cycliqplus-mobile-app">Factory reset with the CycliqPlus mobile app</h2><ul><li>Open the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a></li><li>Select the Scan button and connect to your Fly12 Sport</li><li>Select the Settings button</li><li>Select Reset to default settings and confirm the prompt</li><li>You have now reset your Fly12 Sport to factory settings. You&#x2019;re ready to ride!</li></ul>

How to factory reset your Fly12 Sport

Register Device

Submit a Support Ticket

Cycliq

How-to Guides

Fly12 Sport

Fly6 Pro Video Tutorials

Video Tutorials

Fly6 Pro User Manual

Setting up your Fly6 Pro

Getting to know the OLED screen on your Fly6 Pro

Mounting your Fly6 Pro

Reviewing your Fly6 Pro footage

Getting Started

Master reset

Fly6 Pro WiFi Transfer with CycliqPlus

How to register your Fly6 Pro

How to update your Fly6 Pro firmware

How to connect your Fly6 Pro with USB OTG Readers

Applying the Fly6 Pro Lens Protector

Accessories

microSD Card Compatibility

Power Issues

Connectivity Issues

Footage Issues

Battery Issues

Recording Issues

Help

Fly6 Pro

Fly12 Sport Video Tutorials

Fly12 Sport User Manual

Setting up your Fly12 Sport

Mounting your Fly12 Sport

Reviewing your Fly12 Sport footage

Fly6 Gen3 Video Tutorials

Fly6 Generation 3 User Manual

Setting up your Fly6 Generation 3

Mounting your Fly6 Generation 3

Start up and first ride

Reviewing your Fly6 Generation 3 Footage

How to register your Fly6 Generation 3

How to reset the Fly6 Generation 3 with deep sleep mode

How to update your Fly6 Generation 3 firmware

How to use the bike alarm

How to perform a master reset on a Fly6 Generation 3

Fly6 Gen3

CycliqPlus Smartphone System Requirements

Smartphone Connectivity Issues

Why can’t I connect my device to the app?

Why is my footage not showing on the mobile app?

CycliqPlus Mobile

CycliqPlus Desktop - Minimum System Requirements

CycliqPlus Desktop Troubleshooting

Desktop Connectivity Issues

Safety Tramlines

Strava User Guide

CycliqPlus Desktop

CycliqPlus

How long does shipping take?

Are tax and duty fees included?

How can I track my order?

Do you accept bulk purchases?

I don’t need the whole pack. Can I purchase individual accessory parts?

Do you have samples showing the video quality of your devices?

Ordering Online

Is there a warranty?

Caution

Do you have a returns policy?

Do you have a service centre for repairs?

I accidentally damaged my device. Can I purchase replacement parts?

How long is the battery life?

Why is my device turning off?

My device is not taking charge, what should I do?

My device is not turning on, what should I do?

Where can I send my unit for warranty?

Do you have a phone number I can call?

Customer Support

Recording issues

Battery issues

Fly12 CE User Manual

Setting up your Fly12 CE

Mounting your Fly12 CE

Reviewing your Fly12 CE footage

How to register your Fly12 CE

How to perform a master reset on a Fly12 CE

ANT+ Connection Guide for Fly12 CE

How to connect your Fly12 CE with USB On-The-Go

Fly12 CE

I can’t connect to my smartphone

I can’t get my video onto my computer

My device is not recording properly

Battery life

Fly12 User Manual

Fly12 Quick Start Guide

Setting up your Fly12

Mounting your Fly12

Using your Fly12

Understanding beeps and lights on a Fly12

Reviewing your Fly12 footage

How to format your SD card

How to mount and attach a tether to Fly12

How to update your Fly12 firmware

How to perform a master reset on a Fly12

How to connect your Fly12

Fly12 (Non-CE)

Fly6 CE User Manual

Setting up your Fly6 CE

Mounting your Fly6 CE

Reviewing your Fly6 CE footage

How to register your Fly6 CE

CE to ANT+Connection Guide for Fly6

How to connect your Fly6 CE with USB On-The-Go

How to perform a master reset on a Fly6 CE

Fly6 CE

Issues with my footage

Fly6 User Manual

Fly6 Quick Start Guide

Setting up your Fly6

Mounting your Fly6

Using your Fly6

Understanding beeps on a Fly6

Reviewing your Fly6 footage

How to update your Fly6 firmware

Fly6 (Non-CE)

Fly6[v] User Manual

Fly6[v] Quick Start Guide

Setting up your Fly6[v]

Mounting your Fly6[v]

Using your Fly6[v]

Understanding beeps on a Fly6[v]

Reviewing your Fly6[v] footage

How to update your Fly6[v] firmware

Fly6[V]

Fly6 Original Quick Start Guide

Fly6 Original User Manual

Setting up your Fly6 Original

Mounting your Fly6 Original

Using your Fly6 Original

Understanding beeps on a Fly6 Original

Reviewing your Fly6 Original footage

How to install Fly6 Original firmware

Fly6 Original

Legacy Fly Devices