Power Issues

Modified on: 2019-02-05 14:24:23 +0800


My Fly12 won't turn on

To turn on your Fly device, press and hold the power button for approximately 1 second.


If for any reason your Fly12 will not turn on, please try the following:


If you're still unable to turn your Fly12 on, please submit a ticket with our support team here.



My Fly12 is turning off unexpectedly

Your Fly device may turn off in certain situations when Idle Mode and Incident Mode are enabled. If for any reason your Fly12 is turning off unexpectedly, please try the following:

  • Check whether Idle Mode and Incident Protection Mode are on using the CycliqPlus mobile app
  • Check your SD card
    • SD card should be a Class 10 microSD card
    • Check the list of recommended SD cards here, cycliq.com/sdcards
  • Ensure your Fly12 is fully charged (LED will illuminate green)
  • Reformat your SD card using the instructions here
  • Make sure the firmware is up to date. Instructions can be found here


If your Fly12 is still turning off mid-ride, please submit a ticket with our support team here.



My Fly12 is not turning off

To turn your Fly device off, press and hold the power button for approximately 1 second. If for any reason your Fly12 does not turn off, please try the following:


To ensure this does not happen again


If your Fly12 still does not respond, please submit a ticket with our support team here














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