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Knowledge base
FAQs
Ordering online (11)
Where do you ship to?
How long does shipping take?
What payment options do you have?
Are tax and duty fees included?
How can I track my order?
See all 11 articles
Using your device (11)
What is the recommended charging method?
Do the cameras need SD cards to function?
What type of SD cards can we use?
Why do I need to use a recommended card?
How does the looping recording feature work?
See all 11 articles
Connecting your device (4)
Why is my footage not showing on the mobile app?
Why is my device not recognised by the computer?
Why can’t I connect my device to the app?
Why is the first part of my ride missing?
Customer support (11)
Caution
Is there a warranty?
Do you have a refund policy?
Do you have a service centre for repairs?
I accidentally damaged my unit. Can I purchase replacement parts?
See all 11 articles
Fly12 CE
Getting Started (5)
Setting up your Fly12 CE
Mounting your Fly12 CE
Start up and first ride
Reviewing your Fly12 CE footage
Fly12 CE User Manual
How-to Guides (9)
Visual and Audio Alerts Guide for Fly12 CE
How to format your SD card
How to perform a bench test
How to update your Fly12 CE firmware
How to perform a master reset on a Fly12 CE
See all 9 articles
Help (5)
Power Issues
Connectivity Issues
Recording issues
Battery issues
Footage issues
Fly6 CE
Getting Started (5)
Setting up your Fly6 CE
Mounting your Fly6 CE
Start up and first ride
Reviewing your Fly6 CE footage
Fly6 CE User Manual
How-to Guides (9)
Visual and Audio Alerts Guide for Fly6 CE
How to format your SD card
How to perform a bench test
How to update your Fly6 CE firmware
How to perform a master reset on a Fly6 CE
See all 9 articles
Help (5)
Power Issues
Connectivity Issues
Recording Issues
Battery Issues
Footage Issues
Fly12
Getting Started (7)
Fly12 Quick Start Guide
Fly12 User Manual
Setting up your Fly12
Mounting your Fly12
Using your Fly12
See all 7 articles
How-to Guides (7)
How to mount and attach a tether to Fly12
How to format your SD card
How to update your Fly12 firmware
How to perform a master reset on a Fly12
How to use the bike alarm
See all 7 articles
Help (5)
Power Issues
I can't connect to my smartphone
I can't get my video onto my computer
My device is not recording properly
Battery life
Fly6[v]
Getting Started (7)
Fly6[v] User Manual
Fly6[v] Quick Start Guide
Setting up your Fly6[v]
Mounting your Fly6[v]
Using your Fly6[v]
See all 7 articles
How-to Guides (3)
How to format your SD card
How to update your Fly6[v] firmware
How to perform a bench test
Help (6)
Power Issues
I can't connect to my smartphone
I can't get my video onto my computer
My device is not recording properly
Battery life
See all 6 articles
Fly6
Getting started (7)
Fly6 Quick Start Guide
Fly6 User Manual
Setting up your Fly6
Mounting your Fly6
Using your Fly6
See all 7 articles
How-to Guides (3)
How to format your SD card
How to update your Fly6 firmware
How to perform a bench test
Help (6)
Power Issues
I can't connect to my smartphone
I can't get my video onto my computer
My device is not recording properly
Battery life
See all 6 articles
Fly6 Original
Getting started (7)
Fly6 Original Quick Start Guide
Fly6 Original User Manual
Setting up your Fly6 Original
Mounting your Fly6 Original
Using your Fly6 Original
See all 7 articles
How-to Guides (3)
How to format your SD card
How to Re-Load Fly6 Original firmware
How to perform a bench test
Help (6)
Power Issues
I can't connect to my smartphone
I can't get my video onto my computer
My device is not recording properly
Battery life
See all 6 articles
Cycliq Support
