Customer support

Caution
Warning! No modification of Cycliq products are recommended Children should not play with the device Do not look directly at the strobe or LED lights wh...
Tue, 29 Jan, 2019 at 10:06 AM
Is there a warranty?
Cycliq products come with a one (1) year warranty from the date of purchase. All products and accessories are guaranteed against manufacturing defects durin...
Thu, 24 Jan, 2019 at 11:38 AM
Do you have a refund policy?
We want our customers to find great value in using our products and we will do everything to ensure our customers have a product that operates to the advert...
Thu, 24 Jan, 2019 at 11:38 AM
Do you have a service centre for repairs?
Cycliq does not repair any products that it deems to be faulty. Products that are deemed to be faulty during the warranty period will be replaced with a rec...
Thu, 24 Jan, 2019 at 11:38 AM
I accidentally damaged my unit. Can I purchase replacement parts?
Cycliq has manufactured robust products that can withstand some falls. With that said, cycling by its nature can sometimes be dangerous and whilst we believ...
Thu, 24 Jan, 2019 at 11:39 AM
How long is the battery life?
Depending on how you use your device, the battery runtime can vary. The obvious factor here is light intensity. Below are lists of runtimes for different de...
Thu, 24 Jan, 2019 at 11:39 AM
Why is my device turning off?
Aside from the obvious low battery power, there are two features that will trigger your device to turn off, Idle Mode and Incident Protection Mode.  If ...
Thu, 24 Jan, 2019 at 11:42 AM
My device is not taking charge, what should I do?
We trust that you are using a wall charger with an output of 5 volts and 1-2 amps, used the supplied USB cable and it works on other devices, not just your ...
Thu, 24 Jan, 2019 at 11:40 AM
My device is not turning on, what should I do?
We trust that you have already given your unit a full charge and the charge light was on indicating it was taking charge the whole time. If you have not, pl...
Thu, 24 Jan, 2019 at 12:20 PM
Where can I send my unit for warranty?
That's too bad to hear that you need to warranty your unit. You can click here for more information about our Warranty policy.  If you wish to proc...
Thu, 24 Jan, 2019 at 11:39 AM