Here’s what you’ll need to run CycliqPlus on your Android® or Apple® smartphone. Supported Operating Systems. For the best performance, be sure to use the latest Operating System for your smartphone.

<p id="isPasted">Here&#x2019;s what you&#x2019;ll need to run CycliqPlus on your Android&#xAE; or Apple&#xAE; smartphone.</p><p>Supported Operating Systems</p><ul><li>Android 7.1 or later</li><li>iOS 11.0 or later</li></ul><p>For the best performance, be sure to use the latest Operating System for your smartphone.</p>

CycliqPlus Smartphone System Requirements

The following Fly devices are supported by the CycliqPlus mobile app:. The following legacy Fly devices are not supported by the CycliqPlus mobile app:. See the support resources available for legacy Fly devices. Note: A corrupted SD card could also

<h2 id="isPasted">CycliqPlus on mobile (iOS and Android)</h2><h3 id="supported-fly-devices">Supported Fly devices</h3><p>The following Fly devices are supported by the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a>:</p><ul><li>Fly6 Pro</li><li>Fly12 Sport</li><li>Fly6 GEN 3</li><li>Fly12 CE</li><li>Fly6 CE</li><li>Fly12 (non-CE)</li></ul><h3 id="notice-to-legacy-fly-device-users">Notice to legacy Fly device users</h3><p>The following legacy Fly devices are not supported by the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus mobile app</a>:</p><ul><li data-aria-level="1" data-aria-posinset="1" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6[v]</li><li data-aria-level="1" data-aria-posinset="2" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6</li><li data-aria-level="1" data-aria-posinset="3" data-font="Calibri" data-leveltext="-" data-listid="5">Fly6 Original</li></ul><p>See the support resources available for&#xA0;<a href="https://cycliq.gorgias.help/en-US/articles/219171-287f204465e4455fa123f94084639638" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">legacy Fly devices</a>.</p><h3 id="cant-see-your-fly-device-in-the-devices-list">Can&#x2019;t see your Fly device in the devices list?</h3><ul><li>Ensure your Fly device is turned on before pressing the Scan button on the opening Devices list screen</li><li>Make sure that your device is NOT on your phone&#x2019;s Bluetooth list (must be unpaired)</li><li>Ensure your Fly device is near your phone</li><li>Check you have the <a href="https://cycliq.com/software/" rel="noopener noreferrer" target="_blank">latest version of the CycliqPlus mobile app</a></li><li>Ensure Bluetooth is turned on and working</li><li>For Android devices with Android OS 10 and above ensure the Location/GPS is turned on and working</li></ul><p><strong>Note</strong>:&#xA0;A corrupted SD card could also cause the CycliqPlus mobile app to not recognise your Fly device. If your SD card is corrupted, the Fly device will play a SD card error noise.</p><p>If you&#x2019;re still experiencing issues connecting your Fly device to your smartphone, please use the button in the top right to contact our support team.</p><h3 id="cant-see-your-fly12-ce-in-the-devices-list-android-only">Can&#x2019;t see your Fly12 CE in the devices list (Android only)?</h3><p>If you&#x2019;re using Android and cannot see your Fly12 CE but can see other Fly devices please uninstall and re-install CycliqPlus.</p><p>If you&#x2019;re still experiencing issues connecting your Fly12 CE to your smartphone, please use the button in the top right to contact our support team.</p><h3 id="im-seeing-connecting-to-device-in-cycliqplus-with-my-fly6-ce-but-its-not-able-to-connect">I&#x2019;m seeing &#x201C;Connecting to device&#x2026;&#x201D; in CycliqPlus with my Fly6 CE but it&#x2019;s not able to connect.</h3><p>Ensure that you have not manually paired your Fly6 CE to your Android or iOS smartphone.</p><p>See the following section, Removing the Fly&#x2019;s Bluetooth entry from your smartphone.</p><h3 id="removing-the-flys-bluetooth-entry-from-your-smartphone">Removing the Fly&#x2019;s Bluetooth entry from your smartphone</h3><p>Make sure that your device is NOT on your phone&#x2019;s Bluetooth list (it must be unpaired).</p><p><strong>For Android devices:</strong></p><ol><li>From the Android home screen go to Settings &gt; Bluetooth, or Settings &gt; Connections &gt; Bluetooth</li><li>Check the Paired devices list for your Fly device</li><li>If you find it is listed as paired tap the Settings button and select Unpair</li></ol><p>Re-open the CycliqPlus app and select Scan from the opening screen.</p><p><strong>For iOS devices:</strong></p><ol><li>From the iPhone home screen go to Settings &gt; Bluetooth</li><li>Check the Paired devices list for your Fly device</li><li>If you find it listed as paired tap the circle with the &#x201C;i&#x201D; in it and then select Forget this device</li></ol><p>Re-open the CycliqPlus app and select Scan from the opening screen.</p>

Smartphone Connectivity Issues

Please check our suggestions below. Re-installing the app also helps to ensure you have the latest app version. Mobile app connectivity is only for newer Fly CE models and does not support the Fly6 (Original), Fly6, Fly[v]. Note: The Fly6 GEN 3 must

<h2 id="isPasted">CycliqPlus for mobile (iOS and Android)</h2><p>Please check our suggestions below.</p><ul><li>Turn your device off and on your mobile device turn Bluetooth off and on</li><li>Then turn your unit on and try connecting again</li><li>If a Bluetooth reset is unsuccessful, try doing a master reset of the Fly device</li><li>Then turn your unit on and try connecting again</li></ul><p>Re-installing the app also helps to ensure you have the latest app version.</p><p>Mobile app connectivity is only for newer Fly CE models and does not support the Fly6 (Original), Fly6, Fly[v].</p><p><strong>Note</strong>: The Fly6 GEN 3 must be turned on for it to be detected by the CycliqPlus mobile app. Make sure your unit is fully charged as low battery charge may affect your connectivity.</p><h3 id="for-android-users">For Android users</h3><p><strong>Ensure that the Android system Bluetooth and Location services are turned on from the Android pull down drawer.</strong></p><p>If you have inadvertently dismissed the permission prompts shown the first time you open the CycliqPlus you can uninstall and re-install the CycliqPlus app for the permission prompts to be shown again.</p><p><strong>Note</strong>: Android 12+ users must allow CycliqPlus the &#x201C;Precise location&#x201D; permission to detect Fly devices.</p><h2 id="cycliqplus-for-desktop-macos-and-windows">CycliqPlus for Desktop (macOS and Windows)</h2><p>See the&#xA0;<em>My computer will not recognise my Fly device</em> section of the&#xA0;<a href="https://cycliq.gorgias.help/en-US/1079540-7c360650c61e42a899fc3e517717d4e1" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">Desktop Connectivity Issues page</a>.</p>

Why can’t I connect my device to the app?

Your mobile app is dependent on what device you have. It will only show you the footage if your device is capable of sharing this. For Fly12, you need to connect via WiFi to access your footage. For CE units, you will need to use the OTG feature and

<p id="isPasted">Your&#xA0;<a href="https://cycliq.com/software/">mobile app</a> is dependent on what device you have. It will only show you the footage if your device is capable of sharing this.</p><p>For Fly12, you need to connect via WiFi to access your footage. For CE units, you will need to use the OTG feature and connect your device or SD card to your phone before you can review your footage.</p><p><strong>Note</strong>: For older models with no app connectivity, you can review your footage through your desktop computer. You may use the&#xA0;<a href="https://cycliq.com/software/">CycliqPlus desktop app</a> for editing.</p>

Why is my footage not showing on the mobile app?

Submit a Support Ticket

Register Device

Cycliq

CycliqPlus Mobile

CycliqPlus

Fly6 Pro Video Tutorials

Video Tutorials

Fly6 Pro User Manual

Setting up your Fly6 Pro

Getting to know the OLED screen on your Fly6 Pro

Mounting your Fly6 Pro

Reviewing your Fly6 Pro footage

Getting Started

Master reset

Fly6 Pro WiFi Transfer with CycliqPlus

How to register your Fly6 Pro

How to update your Fly6 Pro firmware

How to perform a bench test

How to format your microSD card

How to connect your Fly6 Pro with USB OTG Readers

How-to Guides

Applying the Fly6 Pro Lens Protector

Accessories

microSD Card Compatibility

Power Issues

Connectivity Issues

Footage Issues

Battery Issues

Recording Issues

Help

Fly6 Pro

Fly12 Sport Video Tutorials

Fly12 Sport User Manual

Setting up your Fly12 Sport

Mounting your Fly12 Sport

Reviewing your Fly12 Sport footage

How to master reset your Fly12 Sport

How to register your Fly12 Sport

How to update your Fly12 Sport firmware

How to factory reset your Fly12 Sport

Fly12 Sport

Fly6 Gen3 Video Tutorials

Fly6 Generation 3 User Manual

Setting up your Fly6 Generation 3

Mounting your Fly6 Generation 3

Start up and first ride

Reviewing your Fly6 Generation 3 Footage

How to register your Fly6 Generation 3

How to reset the Fly6 Generation 3 with deep sleep mode

How to update your Fly6 Generation 3 firmware

How to use the bike alarm

How to perform a master reset on a Fly6 Generation 3

Fly6 Gen3

CycliqPlus Desktop - Minimum System Requirements

CycliqPlus Desktop Troubleshooting

Desktop Connectivity Issues

Safety Tramlines

Working with your Fly Devices

Video Editor

Metrics Overlay

CycliqPlus Desktop

How long does shipping take?

Are tax and duty fees included?

How can I track my order?

Do you accept bulk purchases?

I don’t need the whole pack. Can I purchase individual accessory parts?

Do you have samples showing the video quality of your devices?

Ordering Online

Is there a warranty?

Caution

Do you have a returns policy?

Do you have a service centre for repairs?

I accidentally damaged my device. Can I purchase replacement parts?

How long is the battery life?

Why is my device turning off?

My device is not taking charge, what should I do?

My device is not turning on, what should I do?

Where can I send my unit for warranty?

Do you have a phone number I can call?

Customer Support

Recording issues

Battery issues

Fly12 CE User Manual

Setting up your Fly12 CE

Mounting your Fly12 CE

Reviewing your Fly12 CE footage

How to register your Fly12 CE

How to perform a master reset on a Fly12 CE

ANT+ Connection Guide for Fly12 CE

How to connect your Fly12 CE with USB On-The-Go

Fly12 CE

I can’t connect to my smartphone

I can’t get my video onto my computer

My device is not recording properly

Battery life

Fly12 User Manual

Fly12 Quick Start Guide

Setting up your Fly12

Mounting your Fly12

Using your Fly12

Understanding beeps and lights on a Fly12

Reviewing your Fly12 footage

How to format your SD card

How to mount and attach a tether to Fly12

How to update your Fly12 firmware

How to perform a master reset on a Fly12

How to connect your Fly12

Fly12 (Non-CE)

Fly6 CE User Manual

Setting up your Fly6 CE

Mounting your Fly6 CE

Reviewing your Fly6 CE footage

How to register your Fly6 CE

CE to ANT+Connection Guide for Fly6

How to connect your Fly6 CE with USB On-The-Go

How to perform a master reset on a Fly6 CE

Fly6 CE

Issues with my footage

Fly6 User Manual

Fly6 Quick Start Guide

Setting up your Fly6

Mounting your Fly6

Using your Fly6

Understanding beeps on a Fly6

Reviewing your Fly6 footage

How to update your Fly6 firmware

Fly6 (Non-CE)

Fly6[v] User Manual

Fly6[v] Quick Start Guide

Setting up your Fly6[v]

Mounting your Fly6[v]

Using your Fly6[v]

Understanding beeps on a Fly6[v]

Reviewing your Fly6[v] footage

How to update your Fly6[v] firmware

Fly6[V]

Fly6 Original Quick Start Guide

Fly6 Original User Manual

Setting up your Fly6 Original

Mounting your Fly6 Original

Using your Fly6 Original

Understanding beeps on a Fly6 Original

Reviewing your Fly6 Original footage

How to install Fly6 Original firmware

Fly6 Original

Legacy Fly Devices